Rma

renkluaf

I have recently been contacted by telephone by a company called RMA. They have taken over a debt from Barclays Bank. I have lost account of the number a calls they have made and I refuse to speak to them. I have written to them and emailed them, but they refuse to accept anything but phone calls. I have accepted the debt, and I have offered the same payment every month to them as I was paying to Barclays, but they keen on ringing. I don't answer, I leave it to my husband who has told them that everything must be done in writing. I have replied to them by letter and email but they keep on harassing me a a daily basis, however, I am adamant that I will not discuss anything on the phone because I don't want any misinterpretation, after all they can record the calls, I can't..

Am I doing the right thing?

bomechina

I'm not much of an expert but there is a letter you can send to them that tells them you will only deal with the in writing. I think they have to stop phoning if you ask them not to. Any way I used this letter http://forums.moneysavingexpert.com/showpost.html?p=33792321&postcount=39 and it worked for me with various creditors and DCAs

barbiedoll

Definitely send the letter posted above but it can take up to around 30 days for them to get your number off their systems :mad:

In the meantime, when they ring, as soon as they introduce themselves, ask them to hang on. Wait a few minutes, come back on the line and tell them that you are recording the call (bring a torch or something with you that has an audible "click")That often stops them in their tracks but if it doesn't, simply refuse to answer their security questions, i.e confirming your date of birth, name, address etc. If they don't ask any security questions, then let them go on for a bit then remind them that they are breaching the Data Protection Act by speaking to you and that you have no knowledge of any debt that they are speaking of. They will hang up quite quickly!