We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
SAR seems incomplete!
Selidie
Posts: 36 Forumite
Hi,
I have submitted a SAR to a debt management company that I have finished a five year agreement with as I have issues with the way they have dealt with my accounts.
I have received there response but it appears to be, in my opinion, lacking in information.
All they have sent me is a print out of their computerised notes, many entries have no information, i.e. saying nothing more than 'contacted creditor'. Any telcon notes are mostly little more than 1 or 2 lines with a very brief jist of the conversation.
The payment log, which I requested (asked for statement showing all payments received by them from me and payments made to creditors), only goes back to mid 2006 whereas my agreement started in July 2005.
Apart from those two items and a load of inidividual sheets showing payments to creditors (which also only go back to 2006), there is nothing else! I am surprised at the lack of information and would of thought they would have more than that. For example, During the course of the 5 year agreement I have forwarded them countless letters I have received from creditors (should copies of these be included?). There is no record of any payment agreements made with any creditors etc. or, infact, any real record of any communications with any of the creditors.
Is there a recommended course of action to take if I believe the SAR response is missing information? Should I just write back to the company and address these concerns direct to them to see what response (if any) I get?
Any help or information would be very much appreciated.
I have submitted a SAR to a debt management company that I have finished a five year agreement with as I have issues with the way they have dealt with my accounts.
I have received there response but it appears to be, in my opinion, lacking in information.
All they have sent me is a print out of their computerised notes, many entries have no information, i.e. saying nothing more than 'contacted creditor'. Any telcon notes are mostly little more than 1 or 2 lines with a very brief jist of the conversation.
The payment log, which I requested (asked for statement showing all payments received by them from me and payments made to creditors), only goes back to mid 2006 whereas my agreement started in July 2005.
Apart from those two items and a load of inidividual sheets showing payments to creditors (which also only go back to 2006), there is nothing else! I am surprised at the lack of information and would of thought they would have more than that. For example, During the course of the 5 year agreement I have forwarded them countless letters I have received from creditors (should copies of these be included?). There is no record of any payment agreements made with any creditors etc. or, infact, any real record of any communications with any of the creditors.
Is there a recommended course of action to take if I believe the SAR response is missing information? Should I just write back to the company and address these concerns direct to them to see what response (if any) I get?
Any help or information would be very much appreciated.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.8K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards