I'm charging Platform Loans MY £40 admin fee

beanbear

Hi All,
Year on year platform home loans write to me for a copy of the insurance schedule for 2 houses that I have. I fax them the full insurance schedule which clearly states cover for both houses and that Platform Home Loans is an interested party.

They DO NOT read the insurance schedule properly so they write to me again to say their interest is not noted and they will charge me £40 admin costs. So I call them up, ask them to read the insurance schedule properly as it definitely notes them as an interested party.
After a week I get another letter to confirm that insurance schedule is acceptable and £40 fee is waived and refunded - no apology from them of course.

Naturally because they are so useless, they contact me again to say that they are still waiting for an insurance schedule for the other house that is mortgaged with them. I'm on the phone again to explain that insurance for both houses were on the SAME insurance policy. A week later, another letter comes to say that it is acceptable - no apology for this either.

Now this scenario happens every single year. On top that, for the past 3 years I have been telling them verbally and on my written correspondences that they have the address of the house wrong but they have not bothered to rectify it yet. I am absolutely fed up with them.

This year, for MY time I'm going to write and charge them MY admin costs of £40. If they refuse to pay can I take them to a small claims court? Or what can I do to make them pay?

I would appreciate your advice and thank you so much for reading this long winded post (I'm just reading it back now and it's quite an essay!!)

London100

I have the exact same issues, and worse, every year.....year on year. They have paid me compensation the experience has been so disastrous. Please contact Mr Andrew Hammerton, their public relations manager, who I am certain will be delighted to hear from as many disgruntled customers as possible: any.hammerton@cfs.coop 07799 476 977 or 0161 903 3835

Platform are the coop of course, lest they avoid embarrassment by hiding behind alternative branding....

roonaldo

beanbear wrote: »

This year, for MY time I'm going to write and charge them MY admin costs of £40. If they refuse to pay can I take them to a small claims court? Or what can I do to make them pay?

you cant, its not in the terms and conditions of your loan that you can charge them fee's. you will only fail.

its standard for lenders to charge an anual fee if you dont take their insurance.

magpiecottage

roonaldo wrote: »

its standard for lenders to charge an anual fee if you dont take their insurance.

Is it? It used to only be a one off fee at outset (or if you changed insurer). The insurer would note the details of the lender on the policy and inform them if it lapsed.

In this instance, it seems that the insurer has done this (although it has not lapsed).

I think the OP has grounds to complain of poor service. I doubt he will get £40 but if the lender keeps getting similar complaints the penny might eventually drop.

roonaldo

magpiecottage wrote: »

Is it? It used to only be a one off fee at outset (or if you changed insurer)..

it was more common with the subprime lenders who loved the fee's.

jm2k

Im so HAPPY to read this - they do the same to me, every year and hit me for all the fee's despite my doing everything right and they are totally incompetent in not bothering to either read anything that is sent to them.
currently seeking to get ALL my fee's refunded back to me so this is a golden ticket to prove I am actually not the only one they they con. But they have yet to refund me - but they will :-)