We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

What Do I Do Next?

Hi

I recently had some trouble with Moorcroft debt collectors over an old NPower debt which I didn't think I owed completely (part of it maybe but not all).

I sent the letter about proving my debt to them and have recently received a letter. It is not at all what I expected. This is what it says:

"Further to your recent correspondence, I write to confirm we require a monthly repayment proposal you can afford and maintain, to enable us to assist you further."

That is it. Very short and not sweet.
So now I have no idea what to do next. They have not sent any proof. Does this letter mean they have none?
Please help if you can.

Thank you

Comments

  • beanielou
    beanielou Posts: 96,679 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    Bumping this up for the night crew.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.

    ***Fall down seven times,stand up eight*** ~~Japanese proverb.
    ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
  • GeorgeUK
    GeorgeUK Posts: 7,737 Forumite
    They don't even know how to read do they?

    You should not be setting up any repayment plan for a debt if you don't even know the debt is yours. That's just idiotic.

    I would write a letter of complaint to them stating that you requested proof that this was your debt and were given incorrect advice as they stated they would not be able to assist you unless you made a repayment proposal.
    After falling off the gambling wagon (twice): £33,600 (24,000+ 9,600) - Original CC Debt: £7,885.91

    Dad Gift 6k ¦ Savings & Inv Tst: £2,500
    Loan 10k: £0 ¦ Dad 5.5k: £2,270 ¦ LTSB: £0 ¦ RBS: £0 ¦ Virgin £0 ¦ Egg £0

    Total Owed: £2,270 (+6k) 11/08/2011
  • Consumerist
    Consumerist Posts: 6,311 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 14 September 2010 at 12:40AM
    I agree with GeorgeUK

    If you dispute the debt then write to them only to provide you with an account of the alleged debt. At this stage, keep it short and sweet - you can sometimes say too much. Send the letter by Recorded Delivery post; this will also serve to suggest you intend to fight your corner. Until they can offer evidence of any debt then pay them nothing.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • Thanks guys. That's really helpful. I was so stumped when I got the letter. I kind of stood with my mouth open for a few minutes :D
    I'll write the complaint letter asap and see what joys I get in the post next.
  • I would advise that you insist in your letter that they communicate with you by post only. This should avoid any threats of visiting or telephoning you to harass you.

    Once you have asked them to only write to you, they commit an offence by contacting you in other ways. This gives you time to consider any response.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.