F&F offer on bank loan - advice please!

liberty_lily

Hi there,

Just wondering if there is anyone at all out there who can offer any further advice on this please?

Since my last post almost a month ago I have heard nothing further from the DCA/sols/LTSB. I have written a further 3 letters chasing the DCA and also one to Lloyds Collections as it said on a recent statement for the loan that this is where any queries should be sent.

All the letters have been received/signed for but no-one has had the decency to reply.

I am desperately keen to get this resolved by making a F&F settlement, yet they don't seem to want paying............:(

How on earth can I get them to answer my letters - even an acknowledgment would be something!

Many thanks,

LL x

liberty_lily

Bump................

liberty_lily

Not that it will do any good as this is Lloyds TSB we are talking about, but today I have written to the CEO and filed a complaint with the FOS about this refusal to deal with the subject LTSB themselves raised...................

liberty_lily

Just a quick update on this -

I sent a written complaint as well as an email to the LTSB CEO regarding this matter and the only response received (which does refer to my letter) is from LTSB Customer Relations offering me a 70% settlement offer on a completely different account.........held by myself rather than OH!

Having responded to that I again received no reply so I wrote a further letter enclosing a copy of the previous one - that too has been ignored despite both having been signed for on receipt.

Words fail me with regard to LTSB's behaviour towards their customers and I thank heaven that for my everyday banking I now bank elsewhere. It seems that they have no wish to be paid this money which for some 4 months I have been attempting to do.............

In the interim however, I have successfully managed to negotiate refuced F&Fs on two of OH's credit card accounts which are now marked as 'satisfied', so I have achieved something I suppose!

LL x