Topcashback - waited over a year, and claim not approved!

schizometric

After spending over a year "nudging" topcashback and sending polite messages, I have today received this. I hope someone else can make more sense of it and advise me as to whether it's a no go, or whether it's worth pestering someone about:

NB: this is regarding an iphone I bought via mobiles.com through topcashback just over a year ago.


Hi there,


We have been chasing up the status of your missing commission claim specifically over the last few days.

Unfortunately it appears that your claim could not be approved. The comment that has been posted regarding this rejection is that 'No referer has been credited with the sale'. This does suggest that your commission (or cashback) for your queried transaction has not been credited to anyone, because no referer was used. Or your comission may have been credited to another referrer and not Top CashBack, most possibly due to the fact that Top CashBack have not been marked as your initial or last referrer to this sale. Please note that this does not necessarily mean that another cashback website has been involved and this can include entities such as search engines, comparison websites, voucher code websites etc – that may be directly or indirectly associated in some way with this transaction. I’m afraid that the name of this company or entity in question is not specified to us due to strict confidentiality reasons, and therefore we do not have this information to pass on to you.

Please also note that it is very unlikely that this outcome has been a mistake on the part of the merchant or any of the intermediary agencies that may have been used to arrive at this decision as there are robust systems in place to trace back this sale to see as to who has been the last referrer.

We are sorry that this has taken so long for you, we have been trying hard to get this pushed through for you but it appears that the retailer is steadfast in declining all of our submissions that they receive from us with regards to this transaction as a valid reason has been given for rejection. Following an outcome of this nature there is invariably little we can do as the merchant will not pay out twice for the same sale. We are very sorry about this and we can appreciate that this can be a very disheartening experience; I do hope that any transactions you may go on to make in the future go a lot more smoothly for you.

Again, we are very sorry about this experience,

Kind regards,

Top CashBack