Over the counter payments

mariecc_2

Hello people

I don't know if this is the right place to post!!

Just before holiday I paid my water bill across the counter at LLoyds banks.

When coming off hols I had a letter off Severn Trent to say that I still owed them £45.

I immediately got out my stamped receipt and saw to my horror that the wrong amount was written down....

Instead of £161.19 which was the correct amount, the counter clerk had put £116.19.

I know I didn't pay this amount has I had withdrawn the money out of the cashpoint. I clearly remember not having any change..
I went into the bank first thing monday morning. The lady who was on that day wasn't in.

Today she rang me saying there was no mistake, and she remembers me giving her £120. If I had done that I would have had a lot of changed. I never part pay any bill payments.

But I did this in cash She says for me to talk to the manager who is not in until a week on monday.

Can anyone tell me how I can find out if there was a mistake in cashing up etc..

Thanks

pmduk

You could make a formal complaint. I assume the first thing the bank would do is check it's error records.

glider3560

If the cashier's till balanced, then I'm afraid there will be little you can do. A formal complaint will get the ball rolling.

For the future, make sure you always fill in the payment slips yourself before taking them to the counter.

jonesMUFCforever

A receipt works both ways - it shows you paid but also if the cashier wrote the amount paid on it you should check it before leaving the branch.