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Lappy can't install updates

Hi can someone help please.
When my son tries to shutdown his laptop it tries to down load 3 updates, but it goes on & on for ages, evenually he has to try to shut it down using ctrl-alt-del, then a message comes up on a blue screne saying "S3 gnbm.SYS" page-fault-in-nonpaged area.

Stop. oxoooooo50: oxE2EC4OOO,OXOOOOOOOOO,OxF86C3E69,

S3gnbm.SYS address
F86C3E69 base at F86 C3ooo,
Date stamp 3C293bb6

Beginning dump of physical/memory
phisical/memorydump complete.

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