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Anyone had probs with First Direct customer service?
ManicMum
Posts: 845 Forumite
Hi,
what a shocker they are. Been nearly 3 months now since applied for offset mortgage. Completed today and turns out they have set us up on a repayment mortgage. The 'easy switch' for the bank account has turned out to be 'hard switch' and ended up switching evrything ourselves. They sent 3 lots of mortgage papers before we got the one with the right deal, rate etc and even then they have set us up with wrong product.
No one from complaints available to speak to me or return my call. Customer service agent told me to stop ringing on 0800 number and was noting it on my account that i had been told of correct number. It's like being treated as naughty school child. Told her I didn't see why i should pay for call when I was ringing about First Direct incompetence.
Anyone else had bad service? Was told initially would be dealt with in 5 weeks. What a joke! Shambles from start to finish.
ManicMum:mad:
what a shocker they are. Been nearly 3 months now since applied for offset mortgage. Completed today and turns out they have set us up on a repayment mortgage. The 'easy switch' for the bank account has turned out to be 'hard switch' and ended up switching evrything ourselves. They sent 3 lots of mortgage papers before we got the one with the right deal, rate etc and even then they have set us up with wrong product.
No one from complaints available to speak to me or return my call. Customer service agent told me to stop ringing on 0800 number and was noting it on my account that i had been told of correct number. It's like being treated as naughty school child. Told her I didn't see why i should pay for call when I was ringing about First Direct incompetence.
Anyone else had bad service? Was told initially would be dealt with in 5 weeks. What a joke! Shambles from start to finish.
ManicMum:mad:
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