Is this usual for cards to do?

Toomuchdebt

I pay my cards monthly by cash-Monument agreed to a repayment plan of £20 a month-I paid my last bill as normal and then paid an extra £3 in online-I rang them up the other day and they told me that because I'd paid the £3 in that was classed as breaking my agreement for the repayment plan.I asked why and she said it wasn't enough-so i asked her to check the dates and then she said "Oh yes you paid your statment on time but you paid only £3 towards the next one" Well I haven't even had the next statement yet you silly people-this was an EXTRA payment.Anyway it all got sorted out in the end and I told her I would be making odd extra payments so could she please make a note on the account that I wasn't breaking the terms of my agreement-I was giving them extra cash-lol.Do they actually employ people with sense at these places??

ZTD

Toomuchdebt wrote:

Do they actually employ people with sense at these places??

No. They employ people on a minimum wage who are told not to think, and the screen in front of them will think for them.

CLAPTON

why complicate matters... now you know it causes complications why plan to continue to do it?

KatrinaC_2

CLAPTON wrote:

why complicate matters... now you know it causes complications why plan to continue to do it?

I agree. Put the cash in a jar somewhere (or an account you can't access without difficulty!) and use it as a lump sum when it's built up to an amount worth the hassle of paying off.

It's not very moneysaving to do it that way, but it might be sanity saving.

Kat

hula-hoops

This is a typical 'computer says no' scenario.

How I scream in frustration at people like her who say such ridiculous things as 'my system says...' or 'but there's nothing in my system to show that'. To which I usually reply 'Yes but what does your common sense tell/show you?'

I prefer people who can control a computer, not those that let a computer control them.

Toomuchdebt

CLAPTON wrote:

why complicate matters... now you know it causes complications why plan to continue to do it?

Cos if I don't use it straight away to pay onto the card I will use it on something else.I don't have any accounts that I don't have easy access to and I know myself too well-if I save it I will always find something else to spend it on.