complaints dept dont respond????

Shermanator123

Hi I have put several complaints in now through email and no one has been in touch. Where do I go from here? Have emailed my MP no reply as yet, been in touch with ICE they are giving the Csa till Sept to sort this out until they step in.

markeymark

once u send an email to them, print it off and send to them recorded delivery, so u have a paper trail, good luck and never give up

borders_dude

Although personally I have never had a problem emailing them with my complaints, (Im a NRP and there have been plenty) I always advise people to send their complaint in by recorded post.

I also always phone them to get it confirmed they have it.

I personally dont agree with people going to ICE or their MP without having first tried to sort the problem out themselves.

Good luck with it all

Shermanator123

They do confirm that they have had my complaints but then thats it nothing else, I cant sort it out myself if they dont respond?????

zirithium

When i didnt get an answer i emailed the ICE (link is on the csa homepage) Got an answer and a 50 pound "goodwill" gesture

Shermanator123

been in touch with ICE they are giving the CSA till Sept to sort it out b4 they step in but that was 2 months ago and still havent heard anything, should i contact ICE again or leave it till Sept?

Butterfliesarepretty

Shermanator123 wrote: »

They do confirm that they have had my complaints but then thats it nothing else, I cant sort it out myself if they dont respond?????

They have thousands of cases to deal with and some take priority over others. Complaints cant be resolved in one day sometimes it takes a lot of looking into. You just have to be patient.

Shermanator123

Wow I got a phone call today off them today!! They have told me I should hear off Stockport by Thursday as thats there deadline (i wont hold my breath) and he also advised me to seek compensation and financial redress that was a bit of shock lol!!!:eek: