Welcome Finance

davek1

Ok guys work this one out. I have a car loan with welcome finace ( stupid i know) anyway its defaulted along with most of my other ebts ( DMP with payplan) so i contact them and say can you take the car back please, as i can no longer afford it and cancel PPI. Call frm branch manager yes of course but you have to write in making a voluntary surrender. this i dutifully do and get a call from the area manager! ah thinks i some action at last given they have had the letter for 3 weeks with no reply!! Oh no " i wanted to call you to arrange better finance terms for you" only slightly interested as now getting a company car. "Yes we can lower your payments to £157 per month instead of £430" How? we will refinance the deal now a £10k car would cost £27k not likely. Please arrange to collect the car i say oh we cant do that until we send your account to head office. Perhaps you could do that then i say oh no we cant do that until the end of october!!! apparantly its procedure. they have to repossess the car. That means I have a car i cant pay for, they wont collect despite having threatened on a number of occassions to do so.

What a bunch of muppetts. i think its got up their nose i dont want their re-finance deal nor their car how difficult can it be to collect it. Im trying to get throught to their customer complaints team which could be interesting.

severussnape

hi davek1

they are a bunch of muppets.

a friend of mine had car finance with yes (i know even worse) unfortunately she was made redundant didn't have ppi (couldn't afford the extra) and surrendered the car back to yes who then said that she hadn't surrendered but sold it bacl to them so there was x amount still outstanding on the car and she ended up paying for a car that she didn't have for another year. it wasn't even as if it was a fab car either a beat up fiesta. obviously i didn't know about this site then or you would have heard about it.

davek1

thanx for the response severussnape

lynzpower

tell trading standards for gods sake

oNE of these days these charlatans will get closed down and not a day too soon.

makingendsmeet_2

I had a friend that had a car financed by Welcome. It was nothing but trouble. When it finally became unroadworthy he decieded to hand the car back to them as he had paid over the agreed amount where you can hand the goods back as with all HP. After hundreds of phone calls and letters and advice from the nationdebtline they still would not collect the car. So taking matters in to our own hands we put it on a towing bar and dropped it off for them outside the Peterborough offices one night. Needless to say the next day they where on the phone to him wanting to sort things out. The strange thing is you can't find a parking space in there car park as when we arrived there were a dozen other cars where people had done the same thing.

MCBIRNIE25

Welocme are scumbags pure and simple. Just dont pay the payments, itd soon get taken away.
Report them asap.

chivers1977

My OH saw a job advertised on the jobcentre site. He already works in banking and was looking for a change. He turned up for the interview which he believed was in an arrears centre. Well the arrears centres we know just write and send letters. No not welcome's! Although it didn't say anything about transport on the advert, the interviewer said what car have you got. Answered I don't drive. He then said, well how are you going to get to people's houses. Like !!!!!!. This was a debt collectors job masquerading as a bonefide banking job. The best thing was that at the end the interviewer sort of grasped OH round the shoulders like men do when they shake hands. OH is big and the interviewer mentioned that his physique would be good for the job - what to scare people with? This company are just dreadful. Of course OH had no interest in the role at all as it would have been an awful job

rog2

Assuming that the agreement was a regulated agreement, i.e. for less than £25k, then, assuming that you have paid a certain percentage, I beleive 50%, then you have the right to return the car and 'walk away'.
These people appear to be behaving Despicably - you need to talk to your local Trading Standards Officer.