vidal sassoon straightners was £25 now £3.75 debenhams

littlejem

Its not looking good. I placed a different order after the straighteners order which was despatched 2 days ago but I've heard nothing about the straighteners. I was the one who reported them back in stock too!

natalieho

I ordered on the 5th and had them delivered around the 10th hth

Leosmummy

Thanks all I have just emailed customer services to ask if they are coming.

Savvybunny2009

I don't know if it helps anyone, but I used to order alot of the items in clearance/sale before there was fraudulant activity on my card.

Most of the items that are in sale/clearance are returns or damaged stock ie damaged boxes and there are usually only one or two items in stock. With the way the ordering works, it takes a few moments for the stock to update so when an offer is posted on here, many will order and get through checkout when it had already been bought.

If you were a lucky one to get in there first in my experience it can take up to six days to get your item as it may well have to be tracked down in their warehouse or it could still be on its way back into the warehouse from a return, they are usually quite quick to cancel (1-2days if it was out of stock), unfortunately customer services don't know about the stock until the warehouse updates them whether it's in stock or not.

Leosmummy

Arggghhh

I have just had an email saying we are sorry you cancelled you order blah blah blah

Then 5 mins later a response to my email from customer services saying sorry this item is out of stock I have cancelled you order!

Is it me or is the debenhams website and stock system ridiculously amateurish?? This is not the first time something has been out of stock and they have not bothered letting me know grrrrrrr. :mad:

tattybonce

Thanks! Just ordered x :j