Security questions when contacting CSA

Amandaj32

Just a bit of advice to others...
Just phoned CSA only to be told I had failed the security check :mad:

The only thing I can think of was I might have been a week out when I estimated the last time I contacted them. I really don't think that I made a mistake with my child's name or date of birth or the name of my bank!!

I couldn't believe it! I burst into tears, got mad, got myself together and phoned straight back and got through to another operator. Asked the same questions and I got through straight away.

In future I will be keeping a 'log' of when I phone them!
Be warned!

DX2

I don't have a problem with when was the last time I contacted them :rotfl: It's a weekly thing

Amandaj32

DX2 - maybe that will be my plan from now on! Apparently they are in the process of checking some information - so I've put it in my diary for this time next week.

Meanwhile - it's nice hear that XH is having a lovely time driving his nice car, having lovely holidays, nights out etc.... I'm sure you know the score!

:mad:

DX2

Amandaj32 wrote: »

DX2 - maybe that will be my plan from now on! Apparently they are in the process of checking some information - so I've put it in my diary for this time next week.

Meanwhile - it's nice hear that XH is having a lovely time driving his nice car, having lovely holidays, nights out etc.... I'm sure you know the score!

:mad:

Don't get angry it may take a loooooong time but it will bite him on the backside eventually ho hum.

gratefulforhelp_2

DX2 is right on all counts.

I have another problem with the security questions, they always ask the name of the NRP. I then have to say this outloud, and DD1 wonders why I have mentioned his name.
This leaves me with a dilemma, as I really do not want to tell her about his hideous behaviour, I want her to suss him out herself when she's older.

I have asked that they ask me a different question, but they said basically, "no, tough luck".

DX2

gratefulforhelp wrote: »

DX2 is right on all counts.

I have another problem with the security questions, they always ask the name of the NRP. I then have to say this outloud, and DD1 wonders why I have mentioned his name.
This leaves me with a dilemma, as I really do not want to tell her about his hideous behaviour, I want her to suss him out herself when she's older.

I have asked that they ask me a different question, but they said basically, "no, tough luck".

I guess if we said dunno they would fail us on that count. :rotfl:

Amandaj32

It was just so annoying because I've never had a problem before. I'm sure the guy I spoke to was a 'Jobsworth'. What makes me mad is that apart from when did I last contact the CSA - the rest of the questions are known by several people. (Name of NRP, Name and Date of Birth of Child etc). BUT there must be stuff that would prove, without a doubt that it is the PWC that is on the phone. I even offered to give him a specific account of the last phone call - but that wasn't good enough. I know it's the rules but this particular guy made me feel like I was up to no good instead of trying to make the NRP face up to his responsibilities!

gratefulforhelp_2

DX2 wrote: »

I guess if we said dunno they would fail us on that count. :rotfl:

Nice one! Actually I'm also a bit superstitious about saying his name out loud, a bit like Voldemort!

Amandaj32 wrote: »

It was just so annoying because I've never had a problem before. I'm sure the guy I spoke to was a 'Jobsworth'. What makes me mad is that apart from when did I last contact the CSA - the rest of the questions are known by several people. (Name of NRP, Name and Date of Birth of Child etc). BUT there must be stuff that would prove, without a doubt that it is the PWC that is on the phone. I even offered to give him a specific account of the last phone call - but that wasn't good enough. I know it's the rules but this particular guy made me feel like I was up to no good instead of trying to make the NRP face up to his responsibilities!

Unfortunately they don't attract the very best intelligent or sensible people England has to offer...excepting kellogg of course.