Ideal World - Rubbish Service!

rainbow_791

On Friday i ordered a make up set from ideal world, however today i logged onto my account to find that the order had been deleted. Ideal world sent me no confirmation of this though! And i have just checked my bank and the money has been taken out!

I rang customer serice and was told the order has been cancelled but she could not explain why and my card will be refunded with the money they took out!

I also sent ideal world an email asking about a specific product and had no reply to that, it just seems like the customer service is so bad!

Something very similar to this has happened in the past with ideal world and it makes me so mad when order something that i want to receive! They really do not seem to care about the customer.

Does anyone think there is any point in sending an email to complain or will this make no difference? I dont really know what to do about it.

Thanks

kazzad_2

There are lots of previous threads about this company on other boards. Their customer service is notoriously bad and they never respond to emails. I resorted to emailing the managing director to get a refund for goods that were never sent. Conversations with them never go anywhere. I would not touch them again with a bargepole.

rainbow_791

Thanks for your reply! I have been realy shocked with how bad they are, i think i may just have to learn from this and never go near them again. It is so annoying when orer something and they cant even email to say its been cancelled, definiely the worst service