British Gas Debt

welshcaz

Hi,im currently a british gas customer and have been in arrears with them for well over a year.They put me on a payment plan but unfortuantly they keep raising the payments im making my monthly payments but as the new bills arrive the debt just doesnt seem to be clearing!,they have once more raised my payment plan payments and now im struggling to meet them,i didnt pay last months and now they have sent me a letter telling me they have cancelled my payment plan and want the outstanding payments in full,i need to phone them but im a pushover on the phone and dont want to be forced into payments i cannot keep and end up in trouble again,has anyone got any advice on how to deal with this or with them on the phone?? Thanks

myothercarisaferrari

Hello I have a debt with British Gas. They sold it onto a DCA and they are actually really nice:D BG have the worst customer service I have ever come across

For starters I would not deal with them on the phone anymore. Everything in writing.

Secondly, as someone pointed out to me on my thread, they cannot take what you do not have. Pay what you can, when you can x

Good luck x

wornoutmumoftwo

Have a look at http://www.britishgasenergytrust.org.uk/your_application/index.html

They help people with BG arrears, as a one off. I got about £900 paid off.

Watalie

myothercarisaferrari wrote: »

Hello I have a debt with British Gas. They sold it onto a DCA and they are actually really nice BG have the worst customer service I have ever come across

For starters I would not deal with them on the phone anymore. Everything in writing.

Secondly, as someone pointed out to me on my thread, they cannot take what you do not have. Pay what you can, when you can x

Good luck x

Spooky me too - I mentioned this the other day... the BG debt isn't mine, it's my partners and the DCA let me set up the payment plan online, didn't even have to speak to anyone... :T

myothercarisaferrari

was it SC Gray? x

Watalie

myothercarisaferrari wrote: »

was it SC Gray? x

No BCW - scary letters but the online thing was painless.

welshcaz

Thank you for your help

DCA=Debt colllection agency??? Which company do they use and can i contact them myself before BG sell my debt to them or do i have to wait for the threatening letters first? What happens to my gas and electric supply if i decide to go down this route?? Argghh head work!

welshcaz

bumping this as help is needed

Watalie

welshcaz wrote: »

Thank you for your help

DCA=Debt colllection agency??? Which company do they use and can i contact them myself before BG sell my debt to them or do i have to wait for the threatening letters first? What happens to my gas and electric supply if i decide to go down this route?? Argghh head work!

I'm sorry caz, I can't help too much on this one, as the debt involved in my OH's case was for a house he doesn't live in anymore, so he's no longer a BG customer.

It seems that they use different DCA Co's too, so no guarantees which one it will be. Hopefully someone else can give you better advice.

welshcaz

aww ok thanks