We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Sent cheaper item not what I ordered

I ordered a camera lens from a well known catalogue company and when it arrived found it was the cheaper version of the lens I had ordered but when I contacted the company all they would do was arrange a return and gave me no idea on whether they would replace it with the one I originally ordered. What are my rights?

Comments

  • podperson
    podperson Posts: 3,125 Forumite
    Ninth Anniversary 1,000 Posts
    If they are taking the item back and refunding you for it then unfortunately that is all they are legally obliged to do.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.7K Banking & Borrowing
  • 253.8K Reduce Debt & Boost Income
  • 454.6K Spending & Discounts
  • 245.8K Work, Benefits & Business
  • 601.8K Mortgages, Homes & Bills
  • 177.7K Life & Family
  • 259.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.