Vodafone Probs

bloomers5

I have just had a bill from Vodaphone for 34 pounds. I do not use all my 500 mins and texts - so that's point one.

BUT I used to have a deal where I paid about £18 a month but that has gone. Don't Vodaphone legally have to inform me if a deal changes? Shouldn't they have sent me a letter if they were removing the deal.

I just want to check facts before I got for them .

If they won't reinstate my deal - any thoughts on who has the cheapest deal on offer at the mo. I just have a bog standard phone - don't need internet for example.

Thanks
Bloomers

Marisco

Hi Bloomer, I'm with O2 and I pay £20pm for 600 mins and 500 texts on the "Simplicity" tariff. As I don't use all my allowance I keep meaning to drop down a tariff, but my old friend apathy sets in:o You can get a £15 and £10 tariff for less mins and texts. My oh is on Tesco Mobile payg and I put a tenner on every now and again, and they have a deal whereby its doubles (don't really understand how it works, but it seems a good deal!!:)) Mind, neither of us use it much, and we don't bother with the "fancy" stuff;) Might be worth checking out.

JournalGirl

Check out T-mobile.

I pay £10 per month (rolling 30 day contract) for 100 texts, 100 mobile minutes, unlimited landline minutes (most of my calls are to my parents on their landline) and I pay an additional £5 for unlimited internet.

I think their next deal up is £15 per month for 300 mins & 300 texts and one free booster (Like the unlimited landline or internet)

Geebee

Hi Bloomers,

I use 02, have done for years. I pay £15 a month and get unlimited calls and texts to other 02 numbers. Admittedly, other calls are billed but as most of my friends/relatives are on 02 this works out better for me and i have loads of credit on my phone as it never gets used. DS is on a package where he pays £10 a month but gets i think its 300 minutes and unlimited texts (kids tend to text their socks off) to any number, but that £10 is taken from his phone, he doesnt keep it in the same way i do, but as his school pals are on different networks, its better for him.

I personally think 02 is pretty good, i guess others have their own preferences, its all about what you want to do/who you need to text/call with your phone.

GB

ETA.. I would have thought that Vodafone would indeed have to inform you of any changes made to your tarriff. I would get in touch and ask them to explain whats going on, certainly dont take it lying down.

DarkConvict

Was your deal obtained via retentions.

Vodafone are sods when you are at the end of a contract, they state 1/2 price line rental, but fail to state it only lasts for 14 out of 18 month contract.

Contact vodafone directly.

Vodafone_company_representative wrote: »

Hi

I'd really like to take a look at your account so I can help. I'd love to get this turned around for you so that you can enjoy your account as you should have been able to from the beginning.

If you'd like to get in touch with me then you can send an email from here with WRT135 in the subject line and I'll get back to you as soon as I can. Make sure when you send the email that you include a link to this thread and your username.

Speak to you soon

Kirsty
Web Relations Team
Vodafone UK

tbourner

I think if they told you in the original contract (which I'm sure they did) then they don't need to tell you when it's coming to and end, it's up to you to know when your deals are ending isn't it?