Complaint to Natwest

DanielleNic87

Hello

Sorry if this is in the wrong place.

Can anyone tell me where i need to send my complaint to for Natwest?

Thanks

Danielle

bargainbetty

Are you complaining to Natwest (i.e. their internal complaints team) or about Natwest - i.e. to the banking ombudsman?

DanielleNic87

To Natwest

DarkConvict

Here is there procedure. - https://www.natwest.com/secure/global/contact_us/complaints_procedure.htm

If unhappy with branch manager handling the complaint, then escatle it to;

NatWest Customer Relations
FREEPOST NAT12685
BOREHAMWOOD
WD6 1BR

DanielleNic87

Thanks for that DarkConvict.

magpiecottage

You can make your complaint to ANY branch of NatWest and they must still apply their procedures in exactly the same way.

There is no longer a Banking Ombudsman - it was superseded by the Financial Ombudsman Service in 2001 but you must give NatWest an opportunity to respond itself first (it has up to 8 weeks from receipt of the complaint - in the branch not when Head Office eventually gets it).