Had a card from Aegis saying they're going to call at my house! What do I do?

Mics_chick

Will they really come or is this just a ruse to get me to call them?

KingElvis

They may come, they may not. Just tell them to clear off, give them no personal information and tell them you communicate through letters only.

There is a template on here somewhere which revokes their right to visit your property without your permission (which you don't give of course) and there is another one you can send which tells them to communicate via post only.

Probably just a bluff by them but whatever you do, don't be bullied or scared by them if they do call.

Best of luck

Elvis

gree0115

Are you sure it says "call AT my house" or "call my house" they send these cards and the wording is misleading?

The Halifax do this too, it arrives in what looks like a pay-slip with tear off sides saying "we will call your house on X date", when I first read it I read "call AT my house" and it's not just means they will telephone.

Tixy

Unlikely to come (though not totally unheard of) - but you can send this to be certain - Threat of Doorstep-Visit

Broken_hearted

We got a doorstep visit from Barclays this week and they charged us £85 for the displeasure.

DarkConvict

Unless the doorstep visit is in your T&Cs, with the £85 as been chargeable. They are not allowed to do it!
http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

Charging for debt collection
2.9 Charges should not be levied unfairly.
2.10 Examples of unfair practices are as follows:
a. claiming collection costs from a debtor in the absence of express
contractual or other legal provision

FTW

Broken_hearted wrote: »

We got a doorstep visit from Barclays this week and they charged us £85 for the displeasure.

Tell Barclays you won't be held liable for unlawful charges, and then threaten to report them to the Financial Ombudsman Service, together with any proof involved.

An Ombudsman investigation will cost Barclays £500, and follow your threat through if Barclays won't knuckle under.

mr.ton

Broken_hearted wrote: »

We got a doorstep visit from Barclays this week and they charged us £85 for the displeasure.

Hope you told them were to shove the £85 :mad:

mr.ton

Mics_chick wrote: »

Will they really come or is this just a ruse to get me to call them?

By law they have to make an appointment with you & you are within your rights to not make one with them.

Broken_hearted

Thanks FTW and mr.ton, have told them very politely where they can stick their charge and the others they put on. Am waiting for their complaints department to process my claim for the charges, plus interest and cost of phone calls. Once they get back with their response I can take it further.

Broken_hearted

DarkConvict wrote: »

Unless the doorstep visit is in your T&Cs, with the £85 as been chargeable. They are not allowed to do it!
http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

Am reading through it. So glad you pm'd as I had managed to miss this post when reading through. Will have a good look through that leaflet and my T&C just to make sure I know fully where I stand. Thank you.