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MBNA have cut a load of staff....
oscar52
Posts: 2,272 Forumite
.... mostly from collections - over 60 positions from there alone.
Not really relevant to money saving I expect, but people will either get less calls, or more from the outsourced offices in India.
Frontline customer service is also being hit - so dont expect any courteous people if you need to call.
Not really relevant to money saving I expect, but people will either get less calls, or more from the outsourced offices in India.
Frontline customer service is also being hit - so dont expect any courteous people if you need to call.
No Longer works for MBNA as of August 2010 - redundancy money will be nice though.
Proud to be a Friend of Niddy.
no idea what my nerdnumber is - i am now officially nerd 229, no idea on my debt free date
Proud to be a Friend of Niddy.
no idea what my nerdnumber is - i am now officially nerd 229, no idea on my debt free date
0
Comments
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So they'll soon be just like Capital 1.
Have to admit I found MBNA cust service to be good.0 -
Well, they shouldn't lose foolish court cases and stuff like this wouldn't happen. Ask Lynne Thorius.0
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Well, they shouldn't lose foolish court cases and stuff like this wouldn't happen. Ask Lynne Thorius.
Is more than that they are losing / have lost.No Longer works for MBNA as of August 2010 - redundancy money will be nice though.
Proud to be a Friend of Niddy.
no idea what my nerdnumber is - i am now officially nerd 229, no idea on my debt free date0 -
Is more than that they are losing / have lost.
Fine with me. Besides, call centres are of no purporse - they irritate and exist solely to fob customers off, and for no other reason beyond that (believe me, I've worked in plenty!). I believe that any company that uses call centres have contempt for their customer base.
If I have to deal with a company in any capacity (unless it's an absolutely life-or-death urgent problem), I do it in writing or online.
And nothing to do with MBNA can possibly be urgent or life-or-death.0 -
I've worked in plenty!.
And nothing to do with MBNA can possibly be urgent or life-or-death.
I work in this one!
And I fully agree!No Longer works for MBNA as of August 2010 - redundancy money will be nice though.
Proud to be a Friend of Niddy.
no idea what my nerdnumber is - i am now officially nerd 229, no idea on my debt free date0
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