Just a vent about the CSA...

BeenieCat

I have a son who i claimed for 7 years ago when he was born. I never had any payments despite getting random letters saying i'd be getting £5 a week. Wasn't too bothered so left it and asked them to close the case.

My baby was born last December, i applied for maintenance shortly after.

While on the phone to give more details etc they mentioned my son's case so i said well i thought that was closed long ago... so they said they'd close it this time...
I find out later that they sent a letter to Ex1 saying i've closed the claim for my baby daughter!!! !!!!!!.... this could have caused so much trouble.

So i ring up and they say they've closed the case for my baby! I said no i wanted to close my son's case (!!!!!!). I then get a letter saying "we are writing to confirm we have closed your claim for *daughter*" :eek::eek: (So this is twice they've "closed" her case.)

Unbelievable.

Anyway, Ex2 finally gets a letter referring to our daughter and her name is and always has been *first name* *my surname*. The letter refers to *first name* *his surname*. Obviously this resurfaced arguments we had in the first place about whose name she should have!!

I've just rang to ask !!!!!!, and he said her name is *his surname* and it is correct as our info comes from child benefit dept etc. I said No that's NEVER been her name, and he demands to see birth certificates to prove it...... Thing is the previous letters from the CSA all refer to her as *my surname*.

Unbloodybelievable!!

..And i still haven't had any money :mad:

romanempire

All the more reason why you should do it all in writing.

borders_dude

BeenieCat wrote: »

I have a son who i claimed for 7 years ago when he was born. I never had any payments despite getting random letters saying i'd be getting £5 a week. Wasn't too bothered so left it and asked them to close the case.

My baby was born last December, i applied for maintenance shortly after.

While on the phone to give more details etc they mentioned my son's case so i said well i thought that was closed long ago... so they said they'd close it this time...
I find out later that they sent a letter to Ex1 saying i've closed the claim for my baby daughter!!! !!!!!!.... this could have caused so much trouble.

So i ring up and they say they've closed the case for my baby! I said no i wanted to close my son's case (!!!!!!). I then get a letter saying "we are writing to confirm we have closed your claim for *daughter*" :eek::eek: (So this is twice they've "closed" her case.)

Unbelievable.

Anyway, Ex2 finally gets a letter referring to our daughter and her name is and always has been *first name* *my surname*. The letter refers to *first name* *his surname*. Obviously this resurfaced arguments we had in the first place about whose name she should have!!

I've just rang to ask !!!!!!, and he said her name is *his surname* and it is correct as our info comes from child benefit dept etc. I said No that's NEVER been her name, and he demands to see birth certificates to prove it...... Thing is the previous letters from the CSA all refer to her as *my surname*.

Unbloodybelievable!!

..And i still haven't had any money :mad:

Presumably you have lodged a full and comprehensive complaint with the CSA regarding their maladministration?

BeenieCat

Lol not yet no, was just getting itoff my chest, i know full well how useless they are from 7 years ago

DX2

BeenieCat wrote: »

Lol not yet no, was just getting itoff my chest, i know full well how useless they are from 7 years ago

So what makes you think they have changed in seven years