Nightmare £285 bank charges and a debt collector at the door

Broken_hearted

Update: No response from Barclays so phoned today, they are now claiming Royal mail has lost all the letters including ones the claim to have resent. They have no intention of refunding any money and claim we had to let the debt collector in.

I am beyond mad at them.

dumpy

Have you thought about writing to the Time or the Telegraph money section?

They look into cases like this and follow up, 19 letters should not "go astray"

It must be extremely stressful for you.

mr.ton

As for the moron who tried to push past you into your home...i would report him to the police (not 999 now), they will take it seriously especially if you say you had your child with you at the time.

mr.ton

I would also consider reporting Sharkleys to the OFT,trading standards & the financial ombudsman service as well.

Broken_hearted

Case has been handed over to the financial ombudsman in the hope they can get somewhere. I intend to fight all the way on this one.

katsu

Broken_hearted wrote: »

Update: No response from Barclays so phoned today, they are now claiming Royal mail has lost all the letters including ones the claim to have resent. They have no intention of refunding any money and claim we had to let the debt collector in.

I am beyond mad at them.

I'd ask for this in writing.

Have you received other written correspondence from them - annual statements on your mortgage, anything?

Broken_hearted

We get our annual statements through fine, which makes it seem dodgy that all the letters they claim to have sent us allowing them to add these charges go missing.

mr.ton

Broken_hearted wrote: »

Case has been handed over to the financial ombudsman in the hope they can get somewhere. I intend to fight all the way on this one.

Good...dont let these rogues fob you off :mad: