Tesco Policies - Confused

cameradaft

This is my first post so hopefully I'm posting in the correct place.

I am really confused about the following tesco policies.

Refund & replace policy and Double the difference policy

I have looked on their website and can't seem to find any details on them, only policies for buying online.

Our tesco is really rude and if something is a different price they will only give you the difference back or tell you they can offer a full refund if you give them the item back. I don't know their policy and would love to get the correct information so that in the future I know what I'm talking about. (and can argue my case)

youngie

refund and replace is no longer tesco policy for overcharging,the refund policy should be displayed at the customer service desk

cameradaft

Thanks I'll have a wee look the next time I am down.

youngie wrote: »

refund and replace is no longer tesco policy for overcharging,the refund policy should be displayed at the customer service desk

katskorner

it should be Double the Difference as that replaced Refund & Replace but quite often the customer service staff don't give it unless you ask.

no1catman

cameradaft:

Three options for you to consider:

- ring the tel no on your receipt, yes it is the store no - but with most stores you'll go via a call centre - who will log the details of your query/complaint, you may get put through to the duty manager, but either way it will be monitored.

- ring the freephone Customer Services no, they should be able to provide you with the policy info.

- go to tescocomments.com to give feedback on individual stores, though don't know if you'll get a response back.

dickieg

Hya R&R actually stood for Refund And Retain, which meant if you were overcharged by so much as a penny you kept the item and was given your money back, this was taken away from their policy over 2 years ago. This was replaced by DTD which stands for Double The Difference, which means if for example you buy something marked up on the shelf (SEL) or packet as £2 but they charge you £4, you have been overcharged by £2 and so you should get £2 x 2= £4 back and you still keep the item. HTH