Laws of collection companies/bailiffs - a little help please

yoshihirouk

My mother has yesterday had her gas supply cut off (she's terrible with money) and I notice that the collections company called "Power2Contact" of Crewe, Cheshire have levied a £250 admin fee and a £35 reconnection charge if the account is paid off. Does anybody know about the laws in regards to levying these fee's?
Once again I am going to have to try and sort out this mess myself.:money:

Let_Robinson_Sing

I thought it is illegal to cut off utilities such as Water, Gas, Electric and Telephone As these are necessities to live. Consult a Solicitor re this.

newlywed

Let_Robinson_Sing wrote:

I thought it is illegal to cut off utilities such as Water, Gas, Electric and Telephone As these are necessities to live.

I thought it was just water they couldn't cut off? I don't think Telephone counts as necessity - know people that are regularly cut off from not paying phone bills.

Let_Robinson_Sing

newlywed wrote:

I thought it was just water they couldn't cut off? I don't think Telephone counts as necessity - know people that are regularly cut off from not paying phone bills.

What about contacting the emergency services?

saubryn

You can do that while you're cut off can't you? I know there are some numbers I can still dial on Telewest even when cut off.

lynzpower

No all of these can be cut off apart from water.

I have had some experience of British Gas cutting someone off for non-payment via my job, and I have ot be honest they did not undertake it lightly , the person hadnt paid for about 6 years and hadnt answered phone, letters, door. In saying that tho a 250 admin fee seems a bit unlawful- Id have a look on https://www.consumeractiongroup.com/forum

Is your mother elderly?