We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
What to do next?
natters_2
Posts: 306 Forumite
Sent off a letter to welcome finance at the beginning of June asking to voluntary terminate our agreement as per the t&c's given to us with the credit agreement now that we are well over halfway with the payments.
Have had no written response yet, but have had loads of phone calls each saying something different - but all saying we can't terminate the agreement.
They have said all of these so far:-
Can't be done as it is in negative equity as the car we bought was worth more than the one we traded in. :rotfl:
We could have got the T&C's from anywhere, but not from them. yup I hang around welcome finance offices to mug some poor sod for their T&C's :think:
The T&C's we must have mixed up with the ones we got on the first car we bought through them (1st car purchased march 2005 - T&C's have dec 2006 date!)
Each time they have called I've asked for all of these reasons to be sent to us in writing, but I'm still waiting.
So ideas anyone - what do I do now?
Have had no written response yet, but have had loads of phone calls each saying something different - but all saying we can't terminate the agreement.
They have said all of these so far:-
Can't be done as it is in negative equity as the car we bought was worth more than the one we traded in. :rotfl:
We could have got the T&C's from anywhere, but not from them. yup I hang around welcome finance offices to mug some poor sod for their T&C's :think:
The T&C's we must have mixed up with the ones we got on the first car we bought through them (1st car purchased march 2005 - T&C's have dec 2006 date!)
Each time they have called I've asked for all of these reasons to be sent to us in writing, but I'm still waiting.
So ideas anyone - what do I do now?
0
Comments
-
If they fail to respond, take the matter to the FOS and lodge a complaint. The FOS should investigate your request for the voluntary termination based on the T&Cs you agreed to. They would then side with either you ro them to bring the matter to a close.
http://www.financial-ombudsman.org.uk/consumer/complaints.htmAlthough no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0 -
Their reasons for not accepting the car back are crazy - I love the negative equity one - even if we hadn't traded in it would still have been worth less than the total paid because of the horrendous prices they charge to start with!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.5K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.5K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.5K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards