Disadvantaged by the Alliance and Leicester

skintmecol

00000000000000000000000000000000000000000000000

DarkConvict

Its a shame to read that and you were close to been nearly debt fee by down sizing your house.

WHilst the bank has given out an incorrect number, i think it odd you got declined for a swap within just a couple of days.
Banks do not have to accept people for lending but have you taken this up with the FSA/FOS. If you can prove the bank is at fault and has caused financial hardship then take them to court.

skintmecol

00000000000000

Sunnylooloo

I do feel for you. I have been having murders with A & L on a joint O/D that me and ex hub has - for in the grand scheme of thing a pittance. They are awful and past me from pillar to post, I keep getting letters saying they are passing my compliant on to their customer services complaints department and someone will contact me - never heard from them........ they add on charge upon charge - to an account I told them to close over a year ago and to try and sort out a payment plan to repay the amount back, now the original figure has doubled......

Good luck I hope you get something sorted......

skintmecol

00000000000000000000

iamana1ias

skintmecol wrote: »

ive just sent this to the ceo of the alliance and leister. not that they will read it.

Dear Sir.
Firstly let me apologise for contacting you directly ,however the matter is to myself of some urgency. And i thought it only fair to include your as I'm also sending this to the FOS ombudsman,Daily mail newspaper and also Martin Lewis, who as you know is not in flavour with the banking community. So please take time to read this form a Lowley customer.


Having had a mortgage with the alliance and Leicester for over 5 years now ,(and I may add, been extremely happy with the service),I need to draw your attention to the events over the last 2 weeks, which have now pushed me to the edges of bankruptcy thanks to your staff and their incompetence.
My property has been on the market for two years, and I've been desperate to sell and rid myself of credit cards and there ever mounting interest rates. I was due to go bankrupt when a ray of hope appeared. a house swap!. all i needed to do was transfer my mortgage over. a mortgage that would work out exactly the same as i pay now, i would offer the 10% from the proceeds of the sale and have enough to pay my credit cards off, and become almost debt free, in fact a chance to become completely debt free within 2 to 3 years,An amazing feet considering the current financial crisis.
So having been given the go-a head by your staff, i applied for the transfer. both parties excited at the prospect of the exchange. This was Saturday 13TH June 2010. A few days later i had a pleasant call from your staff to say the survey was being" rushed through so we could progress". This was exceptional service. the survey took place, ( as arranged by the Alliance and Leicester!) still waiting for the paper work, i was told that the underwriters would need to cast there eye over it, but it shouldn't be a problem because i was borrowing less, and when my mortgage changes from its fixed rate in march it will drop by almost £500.
Brilliant!
I then find out that the Alliance and Leicester had been giving out an incorrect Telephone number, from the survey company. So i rang to change this error ( 28th.6.2010). baring in mind they had instructed the survey, had told me everything was fine and i was just waiting for paper work.
Imagine if you would for find out that the mortgage swap had been declined well before the 18th of June! yet nobody had passed on any information to me. the reason... affordablity ?? well lets look at the facts.
My property 310.000
Property to buy 280.000
My mortgage when first taken out 4 years ago 275.000
Mortgage today 252.000 meaning i would add 28.000 to make up the full price.
Leaving me with 38.000 profit. Even after fees, it runs to 27,000 enough to pay off my 3 credit cards, leaving me almost debt free!
The monthly mortgage would be exactly the same,in fact as stated earlier its due to drop by £500 in march.
Incidentally my salary is 52.000 .So affordablity ????/ i don't think so, in fact a better financial situation i have been in, in the last 10 years! debt free for me,my seven year old son and my Fiance who is now disabled due to illness.

The Incompetence of this bank, shows no bounds, not only have they forced me to stay in a higher state of financial debt. they have also placed me with the choice of and IVA or bankruptcy in which case the banks lose out!
What's more disturbing is Not one member of your staff contacted me to tell me this. infact on the 29th of June. the alliance and Leicester wanted the survey to take place at my property! and where " adamant" this should take place???
I'm now out of pocket because the valuation was payed solicitors were instructed and i had to take two days off work to try and sort the mess out. im now being told it could take up to 56 days to get and funds back...if any!
Your bank has forced me into a no win situation, it has clearly disadvantaged me and my family, forcing me to stay in debt when i could have been debt free.Not to mention the dreadful service and customer relations i have experienced this week.
[What is the banking sector playing at? it would seem you would rather see a member of the public go bankrupt than pay off there debt, or the simple fact that the property I was buying just isn't making you the financial return you want. What ever way you look at this you see a customer trying to help this country out by paying back his debts, but you'd sooner see them go bust. It would seem, nothing has changed in the banking sector and nothing Will and the only people paying for this is the man on the street. who i might add has bailed the banks out time and time again! I will be setting up a facebook page and will recommend to my friends and theirs alike to keep well clear.] :rotfl::rotfl::rotfl::rotfl::rotfl:

If you do require anymore Facts, please don't hesitate to contact me. Thank you for your time.
regards

What do you do that earns £52k per year but can get away with such awful spelling and grammar? Unless, as you typed you meant £52 per year?????

And why can't you see that the bank would be concerned that you have active high-interest rate debt at more than half your gross salary?

I'm fairly sure this will be filed under 'B' for bin (especially after the mention of the Daily Mail :rotfl:).

Sunnylooloo

iamana1ias wrote: »

What do you do that earns £52k per year but can get away with such awful spelling and grammar? Unless, as you typed you meant £52 per year?????

And why can't you see that the bank would be concerned that you have active high-interest rate debt at more than half your gross salary?

I'm fairly sure this will be filed under 'B' for bin (especially after the mention of the Daily Mail :rotfl:).

Is there any need for this comment? (esp the bits in bold) I am assuming that the OP will have done this in Word with a spell check when he sent it out. I don't think it is very nice to pick someone up on their spelling and grammar - just feel it's slightly condescending

iamana1ias

Sunnylooloo wrote: »

Is there any need for this comment? (esp the bits in bold) I am assuming that the OP will have done this in Word with a spell check when he sent it out. I don't think it is very nice to pick someone up on their spelling and grammar - just feel it's slightly condescending

Well, I'm afraid spelling and grammar are important in the real world if you want to be taken seriously. Otherwise it just looks like a childish rant. Considering he's sent that letter/e-mail to all and sundry, and presumably wants to be taken seriously, getting someone to proof read it (or doing it right in the first place) may well have gotten him further

And I'm not the only one that thinks so

https://forums.moneysavingexpert.com/discussion/comment/34305587#Comment_34305587

Sunnylooloo

Whilst I appreciate and acknowledge the importance of good spelling and grammar, sometimes you will find people just come on here to post quickly to either ,rant and get something off their chest, or to get some quick advice and there is always the chance that your fingers are ahead of your brain and mistakes are made. However, I do not thing it is the “nice” thing to sit there and take the time to rip someone’s thread apart for no apparent reason.
At the end of the day it is up to the OP what he decides to send. I could just sympathise with him as I know the trouble I have had with A & L. I do try and check correspondence that I send out but quite often one can’t quite help the odd mistake (and by re-printing his post and putting all the mistakes in bold is not really helpful). People are also not always comfortable getting other people to proof read quite personal letters.
Just my opinion.

iamana1ias

Sunnylooloo wrote: »

Whilst I appreciate and acknowledge the importance of good spelling and grammar, sometimes you will find people just come on here to post quickly to either ,rant and get something off their chest, or to get some quick advice and there is always the chance that your fingers are ahead of your brain and mistakes are made. However, I do not thing it is the “nice” thing to sit there and take the time to rip someone’s thread apart for no apparent reason.
At the end of the day it is up to the OP what he decides to send. I could just sympathise with him as I know the trouble I have had with A & L. I do try and check correspondence that I send out but quite often one can’t quite help the odd mistake (and by re-printing his post and putting all the mistakes in bold is not really helpful). People are also not always comfortable getting other people to proof read quite personal letters.
Just my opinion.

And you're entitled to it (as am I).

The OP wasn't ranting on here. He posted what he's sent to the CEO of a bank! Twice!

Sunnylooloo

I think he just wanted to get it off his chest, and I personally just think it was a bit mean to point out his shortcomings... that's all