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Once wages have been put through can they be retracted or stopped or recalled?
ilovecows
Posts: 91 Forumite
My sister has had her salary paid into a wrong account by her employer,
They are saying she needs to contact halifax and get the money back but it was not her fault. she gave correct details for her bank account which is actually the co-op bank.
once the money has been paid can they recall it back from the wrong account?
They are saying she needs to contact halifax and get the money back but it was not her fault. she gave correct details for her bank account which is actually the co-op bank.
once the money has been paid can they recall it back from the wrong account?
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If it has gone into a proper account (for example my personal account) then the bank has to rely on the person who recieves the money owning up and telling their bank the money isn't theirs. The bank can then recall it and send it back to the sender. At least this is what my bank said when I called them to tell them I'd recieved money which wasn't meant for me.
If the account details don't correspond to a real account I think it goes into a holding account with that bank and can be recalled. I'd have thought that the sending account holder would have to contact their bank about it.0 -
Could you give us the full story please about the account they have actually sent the money to?My sister has had her salary paid into a wrong account by her employer,
They are saying she needs to contact halifax and get the money back but it was not her fault. she gave correct details for her bank account which is actually the co-op bank.
once the money has been paid can they recall it back from the wrong account?
You can't just walk into a Halifax branch and say your employer incorrectly posted money to a wrong account and expect them to help you much.
Sounds to me like you have details of the account the money was posted to, and know more about how the error occurred.
The more info you provide us, the better the quality of advice we can provide you."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Could you give us the full story please about the account they have actually sent the money to?
You can't just walk into a Halifax branch and say your employer incorrectly posted money to a wrong account and expect them to help you much.
Sounds to me like you have details of the account the money was posted to, and know more about how the error occurred.
The more info you provide us, the better the quality of advice we can provide you.
Basically they paid it in to her old account when she has a new account and gave her employer the details in enough time (25 days!)
the account the salary has been paid into is highly overdrawn therefore she cant get access to the money
so i was asking if the employer could recall this money for her as it was there error??0 -
AFAIK they cannot take the money back, but if they have made a mistake, it is a criminal offence to keep the money. I think it comes under a section of the TheftAct1968 somewhere.0
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She needs to contact the bank that the money was paid into and get the money back.
They should allow it - even if it is in trouble. They wouldn't be allowed to keep her money if it's for living expenses etc. and was paid in by mistake. Has she tried asking for the money from the old account directly yet?
I had someone with exactly the same problem with a problem account at Lloyds, althought they were going onto a DMP at the time. Lloyds gave her the wages back and she put it in her new accoutn.Has she any payment plan on the old account as yet?"One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
Basically they paid it in to her old account when she has a new account and gave her employer the details in enough time (25 days!)
the account the salary has been paid into is highly overdrawn therefore she cant get access to the money
so i was asking if the employer could recall this money for her as it was there error??
I believe that I am correct in saying that the Halifax can refuse to allow the money to be reclaimed from the account, since it is her money (in other words it hasn't been paid into another persons account) and the transfer is not an incorrect transfer in terms of amount or anything (in other words, an error). The fact that she owes them an overdraft isn't likely to persuade them to co-operate, especially if she then has to explain that she has opened another bank account to pay her wages into when she owes them money! Possession is 9/10ths of the law...0 -
I believe that I am correct in saying that the Halifax can refuse to allow the money to be reclaimed from the account, since it is her money (in other words it hasn't been paid into another persons account) and the transfer is not an incorrect transfer in terms of amount or anything (in other words, an error). The fact that she owes them an overdraft isn't likely to persuade them to co-operate, especially if she then has to explain that she has opened another bank account to pay her wages into when she owes them money! Possession is 9/10ths of the law...
But they need to be careful.
If she is going in there and telling them that this was a mistake and that they are depriving her of her living expenses, then it could be deemed that they are acting unfairly and the FOS will not look kindly on that. Certainly with Lloyds, it was just a matter of spelling it out to them. They allowed the withdrawal as it was made clear to them that they had already agreed to the DMP, so they had a repayment schedule in place.
ETA - sorry - I've just remembered, this wasn't Lloyds I'm talking about, it was actually Halifax (sorry it was about 18 months ago). They allowed the money to be withdrawn so that it could be paid into the new basic bank account that was dealing with the DMP."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
But they need to be careful.
If she is going in there and telling them that this was a mistake and that they are depriving her of her living expenses, then it could be deemed that they are acting unfairly and the FOS will not look kindly on that. Certainly with Lloyds, it was just a matter of spelling it out to them. They allowed the withdrawal as it was made clear to them that they had already agreed to the DMP, so they had a repayment schedule in place.
Do they? You are assuming that she is in a debt management plan and that she has an agreement with her creditors - and even that the second account is actually a basic bank account. You are no doubt correct about this - if all these things are true. But right now we have no diea that she hasn't simply opened a second bank account and arranged to pay in her wages because Halifax are getting stroppy about the money she owes them.0 -
Do they? You are assuming that she is in a debt management plan and that she has an agreement with her creditors - and even that the second account is actually a basic bank account.
Except I'm not assuming it - I have asked whether that is the case further up
(not had a reply yet though)
If it's not the case, then there are more serious issues at hand - like what the OPs friend is doing about the situation over all and looking at what needs to be done in terms of managing the problem debt and clearing the outstanding account.
Just thought it would be useful to have an input from someone who actually has experience of the problem in question and an answer as to what happened in that situation."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0
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