Chrysler Car Loan advice please

Tashia

Hi, I wonder if anybody can help my friend, who purchased a one year old Chrysler from them (ex-demo model) a few years ago and took out finance with them which was orginally with RBS then changed to Lloyds TSB for approx £17k, of which they have paid off I think £9k.
The vehicle broke down about 6 weeks ago, and the garage couldn't find anything wrong at first but now it appears it needs a new engine which will cost £9k.
They are still paying the loan and are being passed from pillar to post with Chrysler.
Main things are 1. can they stop the loan repayments? It seems crazy to be paying so much for a vehicle that they don't even have anymore and 2. do they have any legal rights trading standards-wise i.e. the item purchased is no longer fit for purpose?
Any advice at all would be most welcome. I'd like to be able to help her out.
Many thanks.

[Deleted User]

the fact that they had a loan to buy the car doesnt affect their rights as consumers.
How long have they owned the vehicle?Did it come with a warranty?
These questions are important in relation to the point do the have any redress to anyone.
Ive just re-read the OP and you say they bought it a few years ago,so unless its still under some kind of warranty then they have NO redress,and no protection under consumer law.
Imagine if you buy a tv on tick with a 2 year warranty but 3 year payment plan,the tv goes tits up after 2.5 years.....your problem nobody elses

eschaton

Tashia wrote: »

Hi, I wonder if anybody can help my friend, who purchased a one year old Chrysler from them (ex-demo model) a few years ago and took out finance with them which was orginally with RBS then changed to Lloyds TSB for approx £17k, of which they have paid off I think £9k.
The vehicle broke down about 6 weeks ago, and the garage couldn't find anything wrong at first but now it appears it needs a new engine which will cost £9k.
They are still paying the loan and are being passed from pillar to post with Chrysler.
Main things are 1. can they stop the loan repayments? It seems crazy to be paying so much for a vehicle that they don't even have anymore and 2. do they have any legal rights trading standards-wise i.e. the item purchased is no longer fit for purpose?
Any advice at all would be most welcome. I'd like to be able to help her out.
Many thanks.

Cars are hard work but a loan does not double up as an extended warranty.

Apples2

Tashia wrote: »

1. can they stop the loan repayments? It seems crazy to be paying so much for a vehicle that they don't even have anymore and 2. do they have any legal rights trading standards-wise i.e. the item purchased is no longer fit for purpose?
Any advice at all would be most welcome. I'd like to be able to help her out.
Many thanks.

What is your opinion of someone paying cash for the car??

Should they be automatically refunded half the cost if it breaks down a few years after buying it??

I too struggle with people who assume paying for something on finance means it comes with an all encompassing warranty.

ILW

I would check out the srapyards or get a price for rebuildding the engine. 9k does sound rather a lot.

Tashia

Thanks for the replies! I think my friend thought the loan may constitute an extended warranty, which is obviously not the case so I will put her straight. Personally I have no idea about such things as I've always paid for my cars outright

Britwife

Could be after a few years of not doing proper maintainence that the engine can go. I second the idea of getting a rebuilt engine and a second opinion at another reputable garage.