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ASDA Online - a couple of questions?

What is their policy on substitutions? i.e. if I ordered a 24 pack of beer, and it was out of stock would they send me a 4 pack of the same brand, or would they send me a 24 pack of a similar brand?

Do they deliver the same day as you order? There are loads of free delivery slots for tomorrow, in fact a couple of minutes ago they were all free. But if I order tomorrow morning will the delivery slots for tomorrow still be there, or will those options disappear?

Comments

  • janusd
    janusd Posts: 1,270 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    What is their policy on substitutions? i.e. if I ordered a 24 pack of beer, and it was out of stock would they send me a 4 pack of the same brand, or would they send me a 24 pack of a similar brand?

    Do they deliver the same day as you order? There are loads of free delivery slots for tomorrow, in fact a couple of minutes ago they were all free. But if I order tomorrow morning will the delivery slots for tomorrow still be there, or will those options disappear?
    they would send you a 24 pack of a similar brand... or if they were on the ball, maybe 4x6 packs (etc) of your original brand... depends what they have and whether they're thinking...

    you can't order same day... I think you can go till about 2am before ordering, but once the day begins proper, the drivers have their schedules...
  • geordie_joe
    geordie_joe Posts: 9,112 Forumite
    1,000 Posts Combo Breaker
    they would send you a 24 pack of a similar brand... or if they were on the ball, maybe 4x6 packs (etc) of your original brand... depends what they have and whether they're thinking...

    you can't order same day... I think you can go till about 2am before ordering, but once the day begins proper, the drivers have their schedules...

    Thank you, that's a big help.

    Sorry but I forgot one question :o

    If the pack of beer was on offer, at £12 instead of £16 and they had to substitute it for a pack that was not on offer would they charge me £16 or £12?
  • Asda are very good and price match substitutions. So even if they give you £16 beer they only charge £12 because that's what you should have paid if they had what you wanted. Also if they send you a substitute you don't want - say a brand of beer you don't like - you just send it back and get a refund!:T
    Valuable life advice: never play chicken with a lion...the lion will ALWAYS win!:eek:
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