Royal Mail Special Delivery money back

kellywelly_2

:rotfl: Hi there, not sure if am posting this in the right place but I posted 2 items Royal Mail Special Delivery yesterday, guaranteed by 1.00pm and neither have arrived.
Apparently they have a problem on the system, so I have been refunded my postage as per the contract details for Spec Del.
So I suggest any of you out there track your item if you sent it yesterday by Special Delivery, if it has not arrived by 1.00pm then you are entitled to a refund. Hope someone finds this useful.

abomb1969

I had one posted yesterday arrived OK today in Luton. Not heard of any problems myself, is it on their website?

Deep_888

Hi, how do you claim the money back? do you have to go to the post office?

kellywelly_2

You have to ring the number on the back of the Special Delivery receipt they gave you, we are in what is classed as the Gatwick area but the lady on the phone said the problem is in the Exeter area, so not sure how it all works just know that we will get a refund on postage as it was not delivered by 1.00pm today as guaranteed

fraz41

Three packages sent yesterday. All have tracked and delivered successfully on the system. No refund for me but very useful info to have for future.

mk-donald

Just a reminder about Special Delivery - there are THREE ways to get money back if things don't go right:

1) The delivery by 9am/1pm next-day time guarantee as mentioned in this thread. (Though Saturday only counts as 'next-day' if you pay £2 supplement.) Just get a refund of your postage cost.

2) The inclusive compensation for loss/damage of £50 or £500 etc depending on whether 9am or 1pm service. HOWEVER you need to REMEMBER to pay extra if that standard amount isn't going to be enough!

3) CONSEQUENTIAL LOSS insurance which can be VERY relevant if you are sending TIME SENSITIVE documents - eg a TICKET to an EVENT that's going to be worthless if the system doesn't deliver on time. Completely optional but worth considering where TIME does matter - eg £1.25 for £1000 cover.

See the Royal Mail website:
http://www.royalmail.com/portal/rm/jump2?catId=400023&mediaId=400024

Garf

I sent my phone back to O2 to be replaced on tuesday. Yesterday the website said it cant verify that it has been delivered - even in the evening.

I havent checked today because I left the slip at home *doh* :embarasse Will check this evening.

Thanks for the heads up!

Garf

www.royalmail.com wrote:

Your item with reference ZV

---

GB has been received by Royal Mail but we have not received confirmation of delivery.

If you have not received the item please check with the sender that the item was despatched to the correct address.

Please come back later when more information might be available.

This was sent on tuesday at 12:18PM ... Phone call tomoro me thinks :mad:

deanos

My last claim for SD took 4 months to arrive :mad:

viney

kellywelly wrote:

:rotfl: Hi there, not sure if am posting this in the right place but I posted 2 items Royal Mail Special Delivery yesterday, guaranteed by 1.00pm and neither have arrived.
Apparently they have a problem on the system, so I have been refunded my postage as per the contract details for Spec Del.
So I suggest any of you out there track your item if you sent it yesterday by Special Delivery, if it has not arrived by 1.00pm then you are entitled to a refund. Hope someone finds this useful.

Did you just ring them and gave them your address and details and they are going to send you a cheque?I remember trying this about 2/3 months ago and they wanted me to fill in a form the size of war and peace and wait about 10 or 20 days. have you already got your refund on the same day?

kellywelly_2

Hi I just gave details, lady on the phone said we would be sent the refunds in the form of a cheque.