Help Desk Technician IT Etc.

A_Nice_Englishman

purplepardalis wrote: »

Windows 2000? Gosh, they need to upgrade! Does MS still support it?!!!!

Yes, for another month.

http://support.microsoft.com/lifecycle/?p1=3071

I was surprised too

DCFC79

purplepardalis wrote: »

Windows 2000? Gosh, they need to upgrade! Does MS still support it?!!!!

i have seen a couple of other job/person specs that mentions win 2000

but lets get back on topic with helping the OP

RobertoMoir

purplepardalis wrote: »

Windows 2000? Gosh, they need to upgrade! Does MS still support it?!!!!

Well if it does the job...

We only retired our last windows 2000 server last year, IIRC, and still have one workstation on site running it - it runs our old phone system switchboard console and has to be supported until we move to a new campus with a new phone system at the end of July. The "server" component for this old phone system is NT 4 server, by the way.

36CrazyFists

I've been trying to get a job in IT support/Helpdesk work.

Unfortuanately I do not have any qualifications,the lists seem to be endless but most seem to require at least the foundation certificate of the ITIL framework.

I've been trying to sell myself as having extremely good telephone manner and customer service skills. I currently working in human resources and I am use to dealing with difficult situations in a professional manner whilst under pressure to meet recruitment and payroll deadlines.

Unfortunately I have not had any luck in applying for these positions at most had an email say thanks but no thanks. I think IT is a very difficult sector of the job market to get employed in.

Good luck and I hope you have better luck than me!

newlywed

I think IT is a difficult market at the moment. I've worked in a helpdesk role for some years but after being made redundant and applied for many jobs, have been told I'm too experienced so they don't think I'll stay, my experience is in too narrow a field, and just general no thanks.

I have come to the conclusion that to move back to the secretarial field is a good move for me, since some of the wage brackets are very similar to a helpdesk role.

The thing with IT is that there are so many variables that if you are experienced in Microsoft, the next job might want Linux, or Mac, so there's always something that you are missing on your cv.

ihatebt_2

The definition of 1st line can vary from job to job. If it's a general in-house IT support job, then it may well just be the easy stuff - password resets, logging calls for the 2nd line guys to tackle, answering basic queries, etc..

If it's a more specialized role and/or if you're providing external IT support, then a first line job may require a greater degree of skill. I've applied for jobs where a CCNA or at least 1 MCP has been essential for a 1st line job.

As for the last comment - if you're looking for the mainstream stuff, such as a typical MS server and workstation job that requires a bit of basic network knowledge and for you to pop in the backup tape each night, then jobs can be difficult to find, as we can all do that sort of stuff.

If you specialise in one or two areas (Cisco, Checkpoint, security, clustered storage, etc) and you have the competencies and certificates (CCNP, CISSP, etc..), then there are jobs out there waiting to be filled. Look at web sites such as Computer Weekly to see where the jobs shortages are.