HFO/ Roxburghe/ 3 !!! HELP!!

duffydion

HI Everyone, New to this forum!

I had a contract phone with 3G way back in 2003/2004. They totally messed up my account and after many infuriating calls back and forth explaining the same thing over and over again, I thought things had been sorted out, and that I in fact owed no money to 3 any more.

Then, in 2009 (I had moved from my mothers house by this time), my mother started to receive some not so nice calls from HFO in regards to this 'debt' and wanting payment.

My mother told them that I no longer lived at the address, did not have my new address (which was true at the time) and told them to stop calling/ hassling her with the phone calls. HFO did their usual (as I have read from other posters) and called continuously, sometimes being quite threatening. Then when my mother threatened them with legal action,and told them that as far as she was aware, the 3 'debt' had been settled, AND that she had looked HFO up on the internet and and found out all about them, all calls stopped.

I then had the embarrassment of having to go though a Debt Relief Order, due to being a single parent and getting into a lot of financial difficulty. So credit reports were needed, which meant that my new address was used to get this information. This supposed debt was not included, as obviously, I had no idea of it.

Suddenly I started getting letters from Roxburghe, in regards to HFO Capital Ltd with a total amount owing of : £383.34.

I told them that all this had been dealt with, with 3G back in 2005/2006.

They then went back to 3G (apparently), who told them that back in 2005 they had told me that I had been mistaken thinking that they had made a mistake with the bill and that the money was actually owed to them.

And now Roxburghe are asking me to provide detailed accounts on what I spend my money on each week, so they can see if I have anything left to pay them with!! (Which I do not!)

I am infuriated as, to my recollection, this supposed debt to 3G was sorted out back in 2004/2005. I did not receive anything from 3 afterwards asking for any money, as at that time I was working, earning a nice wage. So If I had received a bill from them I would have paid it and had it over and done with.

It just seems a bit odd that all of a sudden 4/5 years later someone is asking for this money - and not asking nicely either!!!

Can anyone help? I've looked on other forums that have letters that I can send asking for the original contract, but not sure if this can be done for phone contracts.
I'm stuck and getting rather upset by it all. I've got enough to worry about with putting food in my 3 year old's mouth, let alone some fat cat trying to get money that I am sure I do not owe.....

I've read though other posts and it has said not to call them. I made the mistake by calling them, but in the call I did say that I had no knowledge of this debt and to my knowledge it had been sorted out in 2004/2005. I have also said that I don't think it's fair that I pay a debt that I do not think I owe.

When I told the guy on the phone that I was going to call 3 to take the matter up with them he became very defence saying that there would be no point in contacting them, and that I would have to call a premium number to get no answer from them - a little bit defensive, don't you think???

Any help will be greatly appreciated.
Thank you in advance x

duffydion

Bumping up as seems to have been lost!!

bevan840

https://forums.moneysavingexpert.com/discussion/2270059

Hi Duffy
My DH has had the same problem with these guys too, I've included me thread with the answers I got from people.
I contacted OTELO a few weeks ago and I haven't heard anything further from any of the companys (3, Roxburghe or HFO) Hope this helps

Always-a-rain-cloud-above

Hi there
What a time you are having (poor you!) I sympathise as I've had an almost identical problem but with talk talk who refused to terminate my contract when I moved house (despite speaking and writing to them on a number of occasions!) and continue 2 years on to bill me! They know the new address now and threaten to come and collect the money owed which they now claim is over £400! I eventually sent the debt to my debt management company to deal with as I gave up trying and figure Im going to have to pay the full amount (but they will get it at £1 a month for...ever!) Sorry I cant offer any advice but just wanted to say you are not alone! x

duffydion

Thanks for the advice. Have been advised in another forum to send 3 a letter stating that I would like ALL information in regards to said account (so I can see if my last payment to them was more than 6 years ago). But I will be sending Rox a 'prove it' letter as well. See how things go, LOL.

bevan840

Talk of the devil and they will appear, received a letter from Roxburghe this morning!!! Grrrr

duffydion

Typical!!!
My mum has told me to sit tight and see if they send me anything else, as I am damn sure that I will not be sending them any details of my incomings and outgoings.

If they contact me again I will be sending the prove it letter. I think I may even contact 3 in regards to getting every single piece of info and recorded calls they have from me. If the last time I had contact from 3 was over 6 years ago then I will be telling them to stick it as I know I am in the right.
I WILL NOT be forced to pay something I do not owe to a company that is just after as much money as it possibly can, with no regard or care if the said person actually owes it or not!
I will also be letting them know how many laws they will be breaking if they then sell on the so called 'debt' if it is in fact statue barred.

Hope you have some luck with yours Bevan, as to be fair, after reading your thread they are trying to bully you as they are trying to bully me.

Ignore them and if they do not provide you with the sufficient paperwork that you actually asked for them they can go swivel, seeing as they will be the ones who are legally in the wrong.