Are you being screwed by your bank?

Zammo

The only person I'm being screwed by is my best mates missus.

:beer:

SparciaM

The scores that banks use, are primarily for sales. I worked for smile and we used a L1-L3, M1-M3 and H1-H3 system L1,L2,M1 meaning good account, credit file can sell to. M2 and H1, being will probably be risk based priced and not that good to sell to and L3,M3,H2,H3 being something bad has happened to account or credit file - do not touch.!.

But saying that. I was an L2 then after taking out my staff loan became an M3, then after one repayment of the loan became an L2 again!

angel_fish_2

I normally post under another name but felt a bit uncomfortable on this topic!!

I used to work for the worlds local bank and yes, the scoring information was available to the cashiers but only if they had to look at your profile screen for whatever reason i.e. if you had to give them your sort code and account number they would know your rating. If you are just paying in cheques though or doing a relatively simple transaction like paying a bill it is unlikely that the cashier would need to look at your profile screen. As another poster has said, normally the profile screen would be looked at during an account review or if they were selling you a product, changing address, cancelling a direct debit or other such maintainance.

Mike_St_Helens

The bank I used to work in had an internal behavior score too... could be V interesting, and always was liked to external CRA's...

jonesMUFCforever

kuohu wrote:

I don't think it's unknown that banks have their own credit scoring systems (or risk banding, whatever you want to call it) but I wouldn't have expected this figure to be displayed on a cashier's screen if I was just popping into the bank to pay a cheque in. (Not that it makes a great deal of difference, though).

Do we have any bank cashiers here who can (anonymously) say if they see this figure on their screens when doing normal transactions?

It does not 'pop' up on screen when you pay in your cheques but cashiers are measured by amount of referrals or appointments made every day/week/month/quarter which is why most ''have'' to look at your score to try and book you in. I have no problems with customers telling me that they are not interested and I do not pursue those but move on to the next one.
Some managers are under pressure from Local/Area managers to 'perform' ie sell and the only way that they can do that is to speak to customers.As usual s..t falls down in that if Local area is doing poorly then pressure is put on Branch managers who in turn put pressure on front liners ie cashiers and the pretty ones sitting on front desks!

jonesMUFCforever

cattie1 wrote:

i was told this by a member of staff at lloyds tsb 4 years ago-with my mother in the room-she even gave both of our scores in front of each other!!
mine was pretty good then but i'm sure i'm "a lemon" now!!!

Not sure about your fruit analogy but I'm sure I read in the papers recently of a staff 'incentive' scheme where the worst performing cashier had a cabbage placed on his till.
If that happened in my bank I could open up my own fruit and veg stall down the market!!

lynsayjane

Zammo wrote:

The only person I'm being screwed by is my best mates missus.

:beer:

i damn near wet myself when i read that :rotfl:

three cheers for you studly :T

Mike_St_Helens

Zammo wrote:

The only person I'm being screwed by is my best mates missus.

:beer:

Dont take him on.. he is a bully, biggot and has been thrown out of our DFW threads before.

Ebany

The bank I used to work for had this (not one of those already mentioned) and I saw a lot of 7's, 8's and 9's, as I worked in the Monitoring and Control section, specifically the EDM (Early Debt Management) team. We were the nice guys - this was people with overdrafts who hadn't paid in anything for over (I think) 60 days, at which point we would send them a letter. Another 2 weeks down the line, if nothing had happened, they got 3 phone calls (3 tries, max, less if they actually got through) and if still nothing another letter. 2 weeks after that, another 3 tries at a phone call, and only then did it go to the nasty chaps. It would drive me crazy, cause all they had to do to stop this whole thing (and keep away from the bad guys) was pay in £1. All we were looking for was a credit - we didnt even care if they withdrew £10 and only paid in £1, it just needed SOMETHING to be on there. So many still didnt do it.

Buts thats a bit of an off topic ramble. Yes, there were scores, I don't know if cashiers saw them as I was back office, but I would assume so.

rog2

About three years ago, when my business was going wel, one of the girls in my bank (HSBC) showed me my 'rating' on the screen. I forget what it was, but basically she explained that the Bank would be willing to 'risk' up to £110k on me.
Last year when I could see problems coming, I went into the Bank, to see if I could benefit from some of the 'confidence, that the Bank obviously had in me. Strangely enough, my score had melted away, and I was told that I needed to take 'other measures' (Not specified) to deal with my problems.
These computer based scoring systems are based purely on what money you have in the account, and how regularly you pay in. I am not surprised - they have totally removed the human element from banking!
I am expecting a letter, now that the rain has arrived, asking me to return the promotional umbrella that they gave me in July!