Pension commission

azor04

In 1998 I joined a pension plan. The advisor from the pension company came to see me and sorted the paper work. Since then I have not seen him or receieved any statements from them. Last year I decided to freeze my pension with them - still no statement, phone call or visit from the advisor. This year, I decided to call them and ask for my statement. They sent me statements 4 weeks in a row (for the same thing- every saturday a big envelope arrived with the same information) . As I have not had any visit from the advisor and no statement since 1998, do I have the right to write to them and ask for refund of the commission for the advisor.

dunstonh

No you dont. The commission was paid for advice given at point of sale. If you had paid a retainer you would have a valid point but you didnt, so you havent.

If you wanted regular service you should have employed an IFA and instructed them with your requirements. Not gone to a pension company.