Tesco clubcard coupon issue

ion47

First post here, decided to finally register to get this question answered.

I received my Tesco clubcard statement last week and in it were some coupons that were along the lines of "Spend £20 in store get £3 off" etc.

Today I filled up with petrol at tesco (lichfield) and tried to use the coupon when paying (i had spent over £20) but they wouldn't accept it even after after some discussion .

I believe they should have because on the back it says it's not accepted for Esso fuels but nothing about Tesco petrol, and I know that another tesco store (telford) said they do accept them on fuel.

Am I right that the "get £3 off when you spend £20 in store" type vouchers are valid on petrol, or is that just hopeful thinking??

Browntoa

the Esso ones have always been seperate , think Tesco split the sales , esso get the petrol sale and spin off from having a Tesco store on their forecourt

researcher

I've always found it hit and miss - some accept them others don't (and I'm talking about non Esso). I think if they say no, you're not going to get anywhere.

jamespir

ion47 wrote: »

First post here, decided to finally register to get this question answered.

I received my Tesco clubcard statement last week and in it were some coupons that were along the lines of "Spend £20 in store get £3 off" etc.

Today I filled up with petrol at tesco (lichfield) and tried to use the coupon when paying (i had spent over £20) but they wouldn't accept it even after after some discussion .

I believe they should have because on the back it says it's not accepted for Esso fuels but nothing about Tesco petrol, and I know that another tesco store (telford) said they do accept them on fuel.

Am I right that the "get £3 off when you spend £20 in store" type vouchers are valid on petrol, or is that just hopeful thinking??

i think the bits in bold make it quite clear

Katiehound

Reads as if it is just in store, but what you could do is to phone the Clubcard points (freephone ) helpline and ask them to clarify the situation. You never know ,if you are polite, pleasant etc....they may give you a few points as a 'sorry'. Always worth a try!

no1catman

Katiehound wrote: »

Reads as if it is just in store, but what you could do is to phone the Clubcard points (freephone ) helpline and ask them to clarify the situation. You never know ,if you are polite, pleasant etc....they may give you a few points as a 'sorry'. Always worth a try!

Maybe, but those are promotional vouchers - they may use Clubcard's database of names & addresses etc., but otherwise nothing to do with Clubcard i.e. if you had lost one - they can't arrange another.
The Customer Service 0800 505555 may be able to clarify T & C's and give feedback to any stores not accepting them within those terms.

abacab

My local Tesco garage scans these with no problem.
Others query it but accept the voucher after a discussion.
There are a couple of garages that have akward staff .So I give these a miss.
I believe these coupons are legit to use on fuel though.
Someone on paidtoshop may be able to help.

ion47

It is a bit hit and miss, some will accept some won't.

I rang up the clubcard helpline twice, first time they said no, the second time said yes and gave me 240 points as a gesture of goodwill:T so i'm happy with that.