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Hubby's wedding band has broken!! :(
Carrera74
Posts: 790 Forumite
We got married on 5 November 2008 and my husband's gold band has broken. I have attached a link to the ring so you can see what I mean. The silver part has split away from the gold.
http://www.hsamuel.co.uk/webstore/d/...our+gold+ring/
We've taken the ring back to the jewellers and they sent it off for analysis. The ring has come back and it cannot be fixed and they said out of goodwill they are willing to give my husband a £100 voucher to replace the ring. The ring cost us £80 18 months ago and to replace it now it would cost £199.
I'm really upset that the ring we bought and that was blessed on our day has only lasted 18 months. Surely a wedding ring should last longer than that!! Do we have any rights to ask for a like for like. Ideally I wanted the ring we got married with to be repaired but as they cannot do that I don't think it's fair that they just fob us off with a voucher that won't get us the same ring as the price of gold has risen so much. I'm also upset that we won't get to keep our ring too.
http://www.hsamuel.co.uk/webstore/d/...our+gold+ring/
We've taken the ring back to the jewellers and they sent it off for analysis. The ring has come back and it cannot be fixed and they said out of goodwill they are willing to give my husband a £100 voucher to replace the ring. The ring cost us £80 18 months ago and to replace it now it would cost £199.
I'm really upset that the ring we bought and that was blessed on our day has only lasted 18 months. Surely a wedding ring should last longer than that!! Do we have any rights to ask for a like for like. Ideally I wanted the ring we got married with to be repaired but as they cannot do that I don't think it's fair that they just fob us off with a voucher that won't get us the same ring as the price of gold has risen so much. I'm also upset that we won't get to keep our ring too.
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Comments
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Oh dear H Samuel... I'm currently in a battle with them to get a refund on my engagement ring which we purchased from them almost a year ago now and which has snapped FIVE times... the only thing I can suggest is to deal with everything in writing to their head office. I've spoken to the manager of the store we bought my ring from many times and he gives me the same spiel, that they can't give refunds and my only option is to get it repaired.
H Samuel
Customer Services, H. Samuel
Hunters Road
WD6 1JN Hockley, Birmingham
United Kingdomtrying to become a moneysaving student0 -
I got my engagement ring from them and it's fine, touch wood! I'm just so mad that they made it out they were doing me a favour by offering to give me a voucher to replace it. They knew fair well we wouldn't be able to swap it like for like... not that we're going to get one the same as it'll only happen again. But if we get a voucher we'll have to pay extra to get another ring. GRRR! Thanks for the address. I'll get on to them now.0
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