Windows Xp 'Help and Support' not working

Lord_Gardener

Running Win XP with service pack 2 and the 'Help and Support' function has stopped working! Don't know when this happened but have tried to set a restore point and just get a couple of seconds of hour glass and nothing else!
Only have an original cd without sp2 and therefore can't use the inf install route! Any suggestions? NB I get no error messages. Thanks

Donnie

Has it ever been of use? Maybe you can try upgrading to SP3.

aliEnRIK

Its certainly nothing id be bothered about

Lord_Gardener

Yes, have used it in the past! This is a really old pc and struggles enough with SP2! I dread the thought of putting sp3 on it!

x.nukke.x

I would suggest upgrading to SP3. As of July 13th Microsoft will stop supporting SP2 anyway!

aliEnRIK

Lord_Gardener wrote: »

Yes, have used it in the past! This is a really old pc and struggles enough with SP2! I dread the thought of putting sp3 on it!

Its a lot more likely that youve a lot of things running in the background that have nothing to do with microsoft updates

Hows about a check for nasties etc?

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

Lord_Gardener

aliEnRIK wrote: »

Its certainly nothing id be bothered about

Not to worry about help and support?

aliEnRIK

Lord_Gardener wrote: »

Not to worry about help and support?

No

Why would you need it?

Lord_Gardener

I've run malwarebytes etc and all is clean!! Seems to have the correct reg key and just wondered if anyone had had a similar problem and if there was an obvious solution!

Lord_Gardener

All I was going to do was to update my audio drivers and just wanted to set a restore point and discovered that H & S wasn't working! I rarely use H&S and was just being a good thing by setting up a restore point before the new installation. I'm guessing that it may have stopped working months ago!!!!!

aliEnRIK

kylasmith wrote: »

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REPORTED you retard