28 day money back guarantee

Dee_from_Kent

28 day money back guarantee
I want to return a Vibrostation machine costing £895.00 after ONE day as I am unsure of its safety health wise. I have been told it will cost me £70 to return and I am liable even tho I wasn't advised this when I emailed about the 28 day money back guarantee. I am unemployed and was hoping to purchase the machine over long term which is why I placed on a credit card to pay back slowly. The machine was for health reasons to get me back tohealth and into a working world. Now I am more stressed depressed than when I started as they are saying I will be liable to pay the £70 return. This was not made clear to me at the start and on the web site states only 28 day money back guarantee. I am at my wits end... does anyone have any advice? If I were working I would still not want to pay the money but would probably have to pay it ... but as I am not working is there anyway I can get back to sq one? I feel sick in my stomach! I thought this would be a start to getting out of debt and well again not into more debt and more ill depressed and stressed.,, please help with advice if you can ? ...The chap said he would call me back later today, no idea what for whether it is to arrange collection or because of the reasons he gave as to why I should purchase the machine. I am new here and not even sure if I have posts this correctly.
If anyone knows please help I am sitting here waiting for any help or advice ...

Dee_from_Kent

anywhere? I am new and not sure how to post I cannot find it anywhere

JAG

If you got it from vibrostation.co.uk then a quick look at their Frequently Asked Questions state "All returns made within the 28 Day period will be made less the cost of the return delivery of the vibration plate."

So I assume the return delivery fee is £70. They state in their T&C that "Delivery is by third party" so this must be their fee for collecting and returning back to the company. Also in their T&C is "If you are not fully satisfied with your purchase you may return it in its original packaging for a full refund less return delivery charge."

I don't think you would be covered by anything in the distance selling regulations just because you have changed you mind. I think in these circumstances you have to pay the return costs if you want to return an item.

I think the only way you may get out of paying is if you were mis-sold the device. ie. you said you had a certain medical condition and they told you that the use of this machine would be O.K. when in fact it would not be.