Arrears question

markeymark

Hi folks,

well i was waiting on CSA Falkirk office partial clerical team to complete a full account breakdown, i had asked for my arrears balance and a note of how my arrears accrued, as i have had several letters with different balances. I had also asked for a breakdown of how my payments were split between my 2 ex's. i asked what money goes towards normal child maintenance and arrears, the audit they sent me was a very basic one just covering how much i pay each month, which is in my opinion useless to me

I then emailed a complaint to the Falkirk office on Monday, stating that they did not provide the audit that I asked for specifically, last night I recieve a phone call from them and this girl starts by asking when was the last contact i had with the CSA, i said well i submitted a complaint on Monday regarding my audit, on hearing this she starts getting stroppy and anytime i try ask her for the correct audit to ascertain what im paying etc she informs me that the audit they sent me is the only one i will get, when trying to challenge her on this she starts raising her voice at me, i then immediately hung the phone up on her

can anyone tell me if im allowed a full detailed breakdown as it seems they are just plucking numbers out of the sky and fobbing me off, ive already been through ICE and MP but still no joy with these figures, it seems because im on a DEO and have been since Nov 2006 they just keeping me on it and taking what they want

Im at the end of my tether with them and expect a new schedule through the door anytime pushing my payments up again, this is after ive had 3 visits from them and 3 times ive agreed a set amount to pay towards arrears and yet they keep chainging it

What can i do, i want to complain about the team thats handling my case but don't know where to turn to now, I have the name of the head of the department at the partial clerical team, should i write to him or can i complain to anyone higher up the tree?

Im not trying to get out of paying as my previous post's will show everyone and the amounts they have taken since they've had me on a DEO

Also could i get a copy of the telephone calls the CSA have when either they call me or i call them to use as evidence against them and their bullying tactics?

Hope someone can finally help me

chriszzz

The Ombudsman is independent of the Government and is not a civil servant. The Ombudsman is an officer of the House of Commons appointed by the Queen and who reports to Parliament. All complaints are confidential, the investigations are private and there is no charge for the service provided.
You can get more information about the Parliamentary and Health Service Ombudsman:

• from their website Parliamentary and Health Service Ombudsman
• by phone on 0345 015 4033 (lines are open from 8.30am to 5.30pm, Monday to Friday)
• in writing to:
  Parliamentary and Health Service Ombudsman
  Millbank Tower
  Millbank
  London
  SW1P 4QP

Markeymark,

If it was me I would now give up the ghost with the csa, its clear that you are not getting any where with them or your MP and now they can also become stroppy and used raised voices.

If you have already complained to the csa (which you have) then you can go right to the PHSO. I personally wouldnt waste any more of my time with the csa.

They say follow procedures before going to ombudsman (you have), although not with the csa, I have gone straight to the ombudsman on two occassions and I have always had a positive result.

Good Luck!

markeymark

thanks for this m8, they just grind you down, i will write to that address you gave me and hopefully receive positive results

markeymark

drafting a strong worded letter to them this week, hopefully wil get somewhere, how can this organisation provide me with the simple details i need? very frustrating

chriszzz

markeymark wrote: »

drafting a strong worded letter to them this week, hopefully wil get somewhere, how can this organisation provide me with the simple details i need? very frustrating

Markeymark,

If your drafting letter to Parlimentary Ombusman, they will get in touch with csa and the csa will have to sit up and answer to these as the ombudman take no messing.

Keep all evidence as you may need to refer to. When some seem to get nowhere they give up and thats why the csa get away with what they do, if you persevere with it and 100% in the right you will come out on top.
Good Luck to you!

markeymark

emailed the parlimentary ombusman last night, got a basic reply stating they going to look into it, i take it they will get back in touch for more info/evidence from me?

Debicj

I'm a PWC and I am after similar information to yourself. I want a list of all payments made by the NRP, all payments paid to me and the arrears that are outstanding.

I spoke with a man at the CSA today who called me after I complained via ICE as the CSA have ignored my letters for more than 2 months. He advised me that this arrears breakdown can be done and because my case is an ICE case, it should only take 3 weeks to do.

I would assume that if I can get this information, it should apply to you too. Although I'm not convinced that I will actually receive it within 3 weeks or even at all despite the promises made today.

markeymark

Debicj,

Im also going to write to CSA and send recorded delivery, asking for all the specific information that i need, hopefully by this time the Parlimentary Ombudsman has been in contact with them and they get their fingers out their backsides, seems once they have you on a DEO thay think they are untouchable