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to all claiming back charges

hi i have written to my bank with formal letter informing them aof my intentions to claim back charges
i have received a letter from them acknowleging this and claiming they will ring in due course, now what is my next step of action i have looked on the forum site and it says claim online how and where do i do that? or is there another way
many thanks
klare xx
LIGHT BULB MOMENT, JUST IN THE NICK OF TIME!

DEBT JAN 2006 £83000:eek:
DEBT MAY 2007 £40000 :eek:

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