MYSTERY SHOPPING THREAD XV - please, no mention of client names or fees on here

Dizzley

nearlyheadlessian wrote: »

That's rather the problem Just had another batch of threatening emails with prophecies of doom if I don't provide a date. I suppose if the worst comes to worst I can lose the jobs and reassign them to myself, then let tns know in the week as they're not back in the office till Tuesday.

I'd drop them an "email at contactus.mshop @ tns-global.com and enter Job Code and Visit ID in the subject header and include the nature of your enquiry in the email body, your full name and fieldworker ID"

They will then have your query in a work queue for someone.

antk4

jen_br wrote: »

Helion is very legit and I wouldn't hesitate many members use them. Its standard practice to ask who you are lol... actually most work places are suppose to ask for your ID.

s-a-h- wrote: »

Am I worrying about nothing, I am just not sure about uploading my passport or driving licence? I presume others have done it, I am a bit worried about someone using my details somehow.

I uploaded my driving licence but blacked out my driving license number and any other sensitive information

Dizzley

jen_br wrote: »

haha yeah I sometimes think that when im in certain shops... But I always get queried when I give my HONEST opinion!!

some companies don't query it what so ever.. but one in particular always queries, if I have ANYTHING negative to say.

Interesting: I try to adopt the "school report" system which is used these days to protect our delicate offspring from negative comments.

That is:

1. Start with something you can praise: "The server was conscious."
2. Say what you have to say in a constructive and affirming way: "While the server was cheerful and efficient perhaps it would be helpful to check the order is correct before handing it to the customer." (No sarcasm meant). Then everyone knows what happened but sensibilities are not shaken.
3. End with something encouraging: "The server made some eye contact at the end of the sale." Failing that: "It was nice to see that the server had turned up for work." (Not seriously, but you get the idea).

When companies don't want to hear the negatives they are wasting their time and money on research... it becomes "standard of service theatre". However, when mystery shoppers are asked not to be unhelpful, it generally means that a positive and encouraging spin should be put on all comments apart from genuine shopping disasters.

What do you think?

PS
Similar to "standard of service theatre" is "security theatre". This is seen when we all have to take off belts and shoes and have them x-rayed at the airport even when it is generally ineffective - all because a) they need to show they are doing something to handle security threats and b) governments want us to have a "we are all under threat" mindset.

jen_br

Dizzley wrote: »

Interesting: I try to adopt the "school report" system which is used these days to protect our delicate offspring from negative comments.

That is:

1. Start with something you can praise: "The server was conscious."
2. Say what you have to say in a constructive and affirming way: "While the server was cheerful and efficient perhaps it would be helpful to check the order is correct before handing it to the customer." (No sarcasm meant). Then everyone knows what happened but sensibilities are not shaken.
3. End with something encouraging: "The server made some eye contact at the end of the sale." Failing that: "It was nice to see that the server had turned up for work." (Not seriously, but you get the idea).

When companies don't want to hear the negatives they are wasting their time and money on research... it becomes "standard of service theatre". However, when mystery shoppers are asked not to be unhelpful, it generally means that a positive and encouraging spin should be put on all comments apart from genuine shopping disasters.

What do you think?

PS
Similar to "standard of service theatre" is "security theatre". This is seen when we all have to take off belts and shoes and have them x-rayed at the airport even when it is generally ineffective - all because a) they need to show they are doing something to handle security threats and b) governments want us to have a "we are all under threat" mindset.

Interesting post its a good one.

I gave a travel company a GLOWING review it was good.. but when it came to giving me my quote she ignored what I was asking for and quoted me on something else. now she had LOADS of people in and out with the volcanic ash i noted this on the report after saying how good she was

she queried it. lol

nearlyheadlessian

Dizzley wrote: »

I'd drop them an "email at contactus.mshop @ tns-global.com and enter Job Code and Visit ID in the subject header and include the nature of your enquiry in the email body, your full name and fieldworker ID"

They will then have your query in a work queue for someone.

Indeed, I've contacted the allocator via each sassie assignment twice now (which then still diverts to the standard address). The problem was that the assignments were going to be taken off me and this morning they were. Fortunately I've been able to go round and rebook them. This is just another demonstration of the stunning lack of organisation present since the takeover by Research International at TNS.

ljshopper

Has anyone been paid this month?

jc2703

ljshopper wrote: »

Has anyone been paid this month?

not yet but I did get an email saying payments would be around five days late this month

ljshopper

Doh!
So did I.

nearlyheadlessian

On Bare's sassie it's showing that April assignments have been paid today (31/05/10) so I suppose the money should turn up by the end of the week. The delay certainly feels longer than the "5 business days" that were mentioned, but I suspect that once one throws in public holidays and weekends they've probably not taken any longer than they said they would. Frustrating as I have two assignments I did on April 1st due to come through - that's been a long wait!

squidgeum

nearlyheadlessian wrote: »

On Bare's sassie it's showing that April assignments have been paid today (31/05/10) so I suppose the money should turn up by the end of the week. The delay certainly feels longer than the "5 business days" that were mentioned, but I suspect that once one throws in public holidays and weekends they've probably not taken any longer than they said they would. Frustrating as I have two assignments I did on April 1st due to come through - that's been a long wait!

Yes, I have some from April 4th that I had almost forgotten about!