Problems with Crafty Ribbons

Mummy3Monkeys

Hi all

I was wondering if anyone else had problems with Crafty Ribbons?

I placed a (large) order with them on Friday and I was really impressed that the order was delivered on Tuesday morning. There was 1 item missng from the order - on the delivery note it was scored out and a hand written note beside it saying that the item was out of stock and the cost had been refunded to my paypal account.

I waited, then yesterday emailed them first thing. I also phoned them and was assured someone would call me back.

I re-emailed today after being sent 3 emails from them urging me to purchase more items and have now raised an issue with paypal.

As soon as I raised the issue, they sent me an email which was just a copy of the order - nothing else!

It's not like its a lot of money BUT its the principle - ignoring me!

Anyway - probably more of a warning than anything else

They have shot themselves in the foot - I was really impressed up until now and I was about to start telling my other crafty friends about how good they were! Not now.

LJM

so what you are saying is that the money hasnt been refunded to your paypal account?

pointofnoreturn

I've never had a problem with them and found them to be excellent. I once had something out of stock but they credited back on paypal for me. Don't think it took them long to credit it back but can't remember now.

sunrise27_2

I only ever had one problem with them , I e.mailed them and e.mailed them but didn't hear back from them . in the end I left a message on their blog and within minutes the lady that runs it rang me at home , turns out my e.mails weren't getting to them. It was then sorted in seconds. I find them a brilliant company who are extremely friendly and helpful and I don't ever feel like 'just a number ' with them. I feel like they really care about their customers.

craftygranny

I've never had a problem either . An enquiry even gets a fast response. Nice of Tony to come on and reply too. We are all human and forget things . I'm always doing it. Sometimes we all need a little patience and understanding .
Emails don't always get through to places either i got 3 yesterday that were dated a week ago . Even royal snail is faster than that . lol.