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Amazon DVD Rental
llh189
Posts: 533 Forumite
Hi,
This might be the wrong forum but in true money saving style I cancelled my DVD rental thing with Amazon, they sent me an e-mail telling me that I had to return my outstanding DVD's ( I only had one left at home ) by a certain date.
I would have sworn blind that it was the 11th August, so I waited until the 8th and put it in the post box on my way home from work. When I got to work on the 9th I had an e-mail from them saying that I had missed my return date and was going to be charged £15 or the missing disc, on the 10th I had an automatic e-mail saying my DVD had been return ( albeit 1/2 days late ) I have checked my bank and they have also charged me. No refund yet.
Surely I either now own the DVD re the £15 replacement or they should refund the £15 less a charge equivalent to an extra 2 days rental.
Has anyone got any experience of getting money back from Amazon / appealing an over due charge.
Any thoughts gratefully received.
L x
This might be the wrong forum but in true money saving style I cancelled my DVD rental thing with Amazon, they sent me an e-mail telling me that I had to return my outstanding DVD's ( I only had one left at home ) by a certain date.
I would have sworn blind that it was the 11th August, so I waited until the 8th and put it in the post box on my way home from work. When I got to work on the 9th I had an e-mail from them saying that I had missed my return date and was going to be charged £15 or the missing disc, on the 10th I had an automatic e-mail saying my DVD had been return ( albeit 1/2 days late ) I have checked my bank and they have also charged me. No refund yet.
Surely I either now own the DVD re the £15 replacement or they should refund the £15 less a charge equivalent to an extra 2 days rental.
Has anyone got any experience of getting money back from Amazon / appealing an over due charge.
Any thoughts gratefully received.
L x
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