Lloyds TSB not updating credit file

MrCJW

Hi,

Last month (on Saturday 3rd April) I paid £1182.00 to Robinson Way, who were representing Lloyds TSB for an outstanding overdraft.

They told me that I would get a receipt within 4 days of paying - needless to say this did not happen and I chased them the following week. They said they would send me a letter saying the debt was settled in full and my credit file would be updated accordingly. What I actually received was the same standard letter as before saying that their client wanted paying, with a giro attached, but showing the balance as zero.

I have checked my credit file, it still shows the account as defaulted. I have called Robinson Way, who tell me they have no control over my credit file and that I must write to Lloyds.

My questions are:
- Is this correct? I have paid a company I have never heard of an awful lot of money - surely they have some responsibility to address this? They are incredibly aggressive and condescending when I speak to them, despite having paid them on demand.
- Where do I write to Lloyds? Their collections dept? Their head office? The branch?
- I need this resolved very quickly - the only reason I paid them in full is because I need my credit file to be as clean as possible. Is there any legislation that requires them to update in a timely manner? Any law I can quote when I write to them?

Thanks in advance.

Tixy

Hi

Do you mean that the default still shows? as once you have defaulted on an account it will show as defaulted for 6years. However once you have paid off the debt it should be updated to show as a satisfied default.

It can usually take 4-6weeks for your credit file to be updated.

Was the default put on your credit file under the name of Lloyds or Robinson Way?

MrCJW

Tixy wrote: »

Hi

Do you mean that the default still shows? as once you have defaulted on an account it will show as defaulted for 6years. However once you have paid off the debt it should be updated to show as a satisfied default.

It can usually take 4-6weeks for your credit file to be updated.

Was the default put on your credit file under the name of Lloyds or Robinson Way?

Hi Tixy, thanks for your reply.

I got an Equifax report. It says "Current Balance £1182" and under Status it says "Defaulted".

The entry is by Lloyds.

Tixy

I think it will depend on whether the debt was sold to robinson or whether robinson were acting on behalf of lloyds.

In this instance it might be worth a quick call to Lloyds to see if they can help or at least advise if you need to write to them or Robinson. You shouldn't have to chase around to get it shown as settled but as you want a quick resolution it might be worth while.

MrCJW

Tixy wrote: »

I think it will depend on whether the debt was sold to robinson or whether robinson were acting on behalf of lloyds.

In this instance it might be worth a quick call to Lloyds to see if they can help or at least advise if you need to write to them or Robinson. You shouldn't have to chase around to get it shown as settled but as you want a quick resolution it might be worth while.

They were just acting on their behalf. I am struggling to get any help from Lloyds because I don't know the original account details, only the Robinson Way reference.

You're right, I shouldn't have to chase but unfortunately it seems that all DCA's are completely disorganised! Is there any legislation that states they must update the credit reference agencies every month or something?

MrCJW

Hi,

It's been 2 months and 6 days now since I paid every single penny I had to Robinson Way.

Surprise surprise, my credit file has not been updated and neither company seems interested in helping me.

I have filled in an online dispute via the Equifax website, but I need this resolved quickly. Is there any laws/regulations/agreements that require them to record the information accurately and update it in a particular timescale?

Thanks.

David_Brent

Hi I have had exactly the same probelm with Robinson Way this collection company - I settled an old Lloyds TSB student/graduate account about nearly £1,700.00 and my credit file never got updated and this was about 3-4 years ago..! Anyway I contacted equifax who managed to give me a number at Lloyds spoke to a guy on the phone who then took all my details etc and sent off my updated file to equifax. It is Lloyds you need to speak to even though the debt was sold on - contact them and don't take no for an answer!! also please note that it will show as 'part settled' not fully settled on your credit file as only part of the debt was paid as an early settlement.