Anybody having any trouble with the two pack VAX cleaners?

5lilpigs

I bought the two pack of vax cleaners from the Empire catalogue and I am having nothing but trouble with the pull along cyclinder one. It has terrible suction and I find I have to empty it and bash out the filter with every use. It also blocks where the hose joins the machine if I hoover up anything bigger than a cornflake.

I phoned the VAX helpline and they said that is how it was designed, they have never had any complaints about it before! Is is just mine that is well cr*p. The lady then told me if I sent it back for repair I would be charged. I,ve had it for 8 weeks and have just got round to phoning them because between 5 kids home for sommer hols, and frequent trips to hospital with one with broken leg I have been a bit snowed under.

All responses greatley appreciated even if it is just to say that yours is totally wonderful.

Shal_3

My nan is having problems with one of hers. Not from empire, but possibly the same one (from comet, upright vax £99 get the cylinder free). Vax keep saying that it's the filter, and not a fault with the machine itself. She's sending it off to be fixed, and if they can't find a fault and try to charge her the £25 she said they can "stick it"!!

sarahcc

I've had mine from Empires about 2 months but found it to be one of the best Vac's that I have used and a bargin too. Much better than the electrolux that I also have that cost 3x's that.