We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Help with ongoing complaint
gigglerm
Posts: 70 Forumite
Hi my partner has had an ongoing case with the CSA for years, he recently won a tribunal how he is now having difficulty getting all the money owed to him, let alone any compo. He has written countless letters and spoke to so many different robots (oops sorry advisors) it is just a joke.:mad::mad:
Can any one help with a chief exec name and address?
Thank you
Can any one help with a chief exec name and address?
Thank you
0
Comments
-
Hi my partner has had an ongoing case with the CSA for years, he recently won a tribunal how he is now having difficulty getting all the money owed to him, let alone any compo. He has written countless letters and spoke to so many different robots (oops sorry advisors) it is just a joke.:mad::mad:
Can any one help with a chief exec name and address?
Thank you
The Child Support Agency is part of the Child Maintance and Enforcement Commission these days.
The Commissioner is Stephen Geraghty.
The Managing Director of the CSA is Mark Grimshaw. Im fairly certain he can be contacted at Durham House.When dealing with the CSA its important to note that it is commonly accepted as unfit for purpose, and by default this also means the staff are unfit for purpose.0 -
I meant to say in my post as well that personally I would follow the formal complaints procedure either prior to writing the 'chief executive' (the term you used) or in tandem with doing so.
In addition you may like to write to your MP when the one for your seat is declared.
In addition you could also make contact with your local CAB who can offer advice on CSA, although ive not used them personally as I was able to sort of my csa problems myself.When dealing with the CSA its important to note that it is commonly accepted as unfit for purpose, and by default this also means the staff are unfit for purpose.0 -
When you have a final response from CSA you can also go to Independent
Case Examiner who will look into case on your request and then advise 'financial redress' be paid to you from CSA if appropriate0 -
Thank you all for your replys, but we have already been through the complaints system and won a tribunal we have had most of the money refunded its more about getting compo and just the remaining £100 or so outstanding, unfortunately winning the tribunal doesnt instantlt mean you will get your money back as is it not legally binding! and because we have been to a tribunal the independant complaints will not touch us!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards