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Clerical cases????

My cases has made clerical in the past 9 weeks so there for no one on the help line can access the cases, and no one can tell me who can access it. My payments is going in to my old bank account (frozen by the bank and completely lost) so i need to get in touch and change the details (even though i did it 9,12 and 15 weeks ago!!!)

I have 2 cases, but what does it mean then they turn in to clerical cases??

Many Thanks

Comments

  • Emmamumof2
    Emmamumof2 Posts: 1,179 Forumite
    Do you mean Tax Credits?
  • lauren_1
    lauren_1 Posts: 2,067 Forumite
    I've been Money Tipped!
    No CSA. they have been moved from plymouth to bolton?
  • Kimitatsu
    Kimitatsu Posts: 3,886 Forumite
    1,000 Posts Combo Breaker
    I had this. You need to ring Bolton themselves the Plymouth Office is completely useless to be honest and have sent me around the houses so many times.

    The number for Bolton is 0845 050 8486, they have at least got my case moving albeit at a snails pace.
    Free/impartial debt advice: Consumer Credit Counselling Service (CCCS) | National Debtline | Find your local CAB
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