Lloyds TSB keep phoning

Debbie_Hobdell

Hi,

This is not really money-saving but I'm sick of Lloyds TSB and wonder if someone can help!

I keep getting phone calls on my mobile for someone calles "Anatolia", who is not me. I have no Lloyds TSB accounts/loans etc of any description whatsoever, so either they have been given a wrong number or someone has entered them wrongly on the computer.

I appreciate that a number of people do give false information to get companies off their backs, but I have explained on at least 3 occassions, to 3 different "Customer Service Advisors" that I am not Anatoli,a have no idea who she is and want my details removed from their computer. On each ocsassion I have been assured that this will happen.

The last time I asked how I can be sure I'll get no more calls, as previously promised. Was told last time that the phone no. would be taken off straight away and therefore could not be re-accessed. But sure enough, after approx 4 weeks, I get another missed call on my phone from L-TSB. An 0800 number shows up, but this only accesses a recorded message giving an 0870 number.

Any ideas how I can stop it?! All advice gratefully received!!!

mrmajika

I would suggest putting your request in writing that you would like no more phone calls. You should then receive a written reply. If you continue to get the calls after this then you can take it further with your written proof.

To be honest, as a call centre worker myself, they'll tell you anything to get you off the phone. It really annoys me how long it can take to speak to someone who will actually accept a bit of responsibility for problems and get them sorted out.

Debbie_Hobdell

Thanks, I think I'll do that. It feels like harrassment, although it's not, but the fact I have nothing to do with L-TSB is really bugging me!