Tesco 1p inkjet cartridge fiasco.....good news

mrvetschool

For anyone who ordered 1p ink cartridges then got their order cancelled.....

Have been on the phone to Tesco all day about this - Customer services eventually agreed to honour the BONUS 2000 Clubcard points i should have accrued from ordering 20 Lexmark cartridges at 1p each (buy 2 get 200 points....20 cartridges = 2000 points) This was because i complained to customer services about it being a false incentive to shop with them (they claimed it was an error in the system blah blah)

They only agreed to this if i forwarded them the original confirmation email THEY sent showing the cartridges in my grocery shopping basket (this is the bizarre bit - the cartridges are still there in my shopping basket which Tesco say they can access ...the order is due for delivery tomorrow morning!!) however customer services claimed there was no record of any such cartridges being ordered.....!!!!!!!?

The points haven't shown on my statement yet but customer services claim they've put them through so am going to ring back tomorrow + check if they've been as good as their word!!

I'd advise anyone who ordered the 1p cartridges, then had them cancelled to complain through customer services + you should hopefully at least get the clubcard points for them (probably need to have kept the grocery confirmation email though)
08457225533 option 5

vpb23

Hi,

I ordered a few of the 1p cartridges and was phoned just hours before to cancel the whole lot. I have just sent them an email to customer service, so will see what response is.

jillibeanie

Thanks mrvetschool. can you let me know what ones you ordered. will be phoning them in a bit. Cheers:)

pretzelnut

LOL i ordered 150 of them 15 x 10 different ones.

there'll be very little chance of them honouring me with 15000 points.

mrvetschool

jillibeanie wrote: »

Thanks mrvetschool. can you let me know what ones you ordered. will be phoning them in a bit. Cheers:)

Lexmark 13400 black

pretzelnut

mrvetschool wrote: »

Lexmark 13400 black

oooooh i ordered 15 of those.

What exactly did you say to them, im trying to think of an opening angle but im strugglin.

mrvetschool

princesswoo wrote: »

LOL i ordered 150 of them 15 x 10 different ones.

there'll be very little chance of them honouring me with 15000 points.

:eek: and i thought i was taking the mick ordering 20!

pretzelnut

mrvetschool wrote: »

:eek: and i thought i was taking the mick ordering 20!

I knew the store would have NO WHERE near this many, but i didnt want to limit myself to 1 tpye of cartridge, knowing my luck every other cartridge would have been in stock except the one i wanted.

Im just waitng for DF to go instore and check if they do stock them or if they were just telling me that they didnt becuae they were 1p.

mrvetschool

princesswoo wrote: »

oooooh i ordered 15 of those.

What exactly did you say to them, im trying to think of an opening angle but im strugglin.

told them the truth! i saw them advertised at 1p so did my online shopping (for the 1st time) and ordered 20 cartridges, basically just for the bonus points - i was going to recycle the cartridges or give them away
I said the cartridges were an incentive for me to use their online service which i wouldn't have used if they hadn't put them on for 1p.

If i put a sign outside work saying we'd sell stuff for 1p + give away 200 loyalty points, then when people put in orders we told them the incentive was a mistake + wouldn't be honoured we'd have a bloody riot!

i said i was prepared to accept the local (Blackburn) store manager's offer to deliver the rest of my shop free of charge without the cartridges but that he had advised me to contact customer services + ask about the points

The girl i spoke to phoned back after speaking to a supervisor - said i needed to prove that the cartridges had been ordered by forwarding the original confirmation e-mail from tesco grocery -

phoned them back about 3 hours ago + they said the email had been received + points been allocated although when i rang clubcard customer sevices they hadn't gone through yet + not showing up online (so not getting hopes up too much) although they did say it normally takes 24 hours

here's hoping

eezray

:o:o:o:oOMG!!! I shouldnot cancel my order! I ordered 1000(max number of item allowed in basket).

Stryder

did anyone else have any luck with this?
I ordered, well quite a few, and got the lot cancelled so be interesting if there was any comeback??